Customer Success Manager

1 week ago

San Antonio, United States TINT Full time

About TINT

We built the platform to make it easy to identify, engage, and mobilize consumers to create authentic advocacy, engagement, conversions, and lasting loyalty at scale.

And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business value.

Trusted by over 5,000 brands in more than 173 countries for our unique mix of software, services, and expertise to cultivate communities and scale impact to create awareness, engagement, and loyal customers. 

TINT is headquartered in the heart of beautiful downtown San Antonio on the riverwalk.

About the Role

TINT is looking for a Customer Success Manager (CSM) to ensure that our customer base of marketers receive a first-class experience. The CSM serves as the main point of contact for the customer once the sales team closes a new account. Every new customer starts their TINT journey with the CSM providing a thorough onboarding experience. Throughout the entire lifecycle of a customer, the CSM will be dedicated to ensuring our customers are wowed by our product and our team as well as delivering strategic support to help them achieve their marketing goals.

An ideal candidate for this position is an excellent communicator, a constant learner, an out-of-the-box thinker, empathetic, technically minded, and unflappable. To succeed in this role, you must be able to thrive in a highly interactive and innovative start-up environment. This position reports to the Director of Customer Success.

Requirements

  • Personally handle challenging customer situations and high-touch escalations
  • Onboard and train customers on use of products
  • Maintain strong, meaningful relationships with daily users and executive sponsors
  • Write clear, effective communication (email) to existing customer base
  • Identify up-sell opportunities to hand off to sales
  • Advocate for customers' needs to the rest of the company using quantitative and qualitative data
  • Contribute to goals of Sales, Marketing, and Product where appropriate

Your Impact

  • You will develop strong client business relationships with some of the biggest brands on the planet, helping them drive success in their marketing strategies
  • You will play a vital role in the success of the company
  • You will help brands achieve their marketing goals through the successful implementation of TINT

Desired Skills & Experience

  • 2-3 years of Customer Success experience
  • Proficiency with G Suite tools
  • Strong written and verbal communication skills
  • Self-driven and capable of working independently as needed
  • College degree preferred
  • Proficiency with Salesforce preferred
  • Experience working with marketing teams and executing marketing strategies

Benefits

  • The unique opportunity to work at San Antonio Business Journal's voted Best Places to Work
  • Health, dental, and vision insurance plans
  • Medical and dependent care flexible spending accounts
  • Open PTO - we like to keep this simple...making time for life is important
  • 9 paid standard holidays each year in addition to open PTO
  • 401(k) savings plan with Employer Matching
  • Company-paid Life, AD&D, and Disability coverage
  • A collaborative, entrepreneurial learning environment with a proven playbook
  • The opportunity to work with innovative and progressive technology
  • Fun work atmosphere

This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

We are proud to foster a workplace free from discrimination. We strongly believe diversity of experience, perspectives, and background lead to a better environment for our employees and a better experience for our users and our customers. We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration.

*No visa sponsorship is available for this position*

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