Automotive Service Advisor

2 weeks ago

San Mateo, United States Stress-Free Auto Care Full time

Stress-Free Auto Care

4% Commission Based on Any Services You Sell,

plus base pay of:

$25 - $30 per hour

Our Automotive Service Advisors are responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about their vehicle’s repair status. The job requires you have relevant shop experience in this position.

Service Advisor duties and responsibilities

Full-time Service Advisors spend the majority of their time in an office setting, although they frequently visit the repair side of the shop.

• Greeting customers, documenting & advising on any and all concerns relative to their vehicle repair and ongoing maintenance, using our workflow and deploy work orders to technicians.

• Answering customer questions about service outcomes and consulting with technicians when necessary

• Informing customers about potential cost savings and warranty protections

• Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in

• Overseeing and managing the service center’s scheduling and workflow

• Informing customers of changes in service or when their vehicle is ready to be picked up

Other job duties that may vary with day to day operations;

  • Maintaining Facility (cleaning, organizing, stocking materials and fluids)

Requirements:

  • Meet or exceed the National Average Typing speed, based on Words Per Minute of 40 or above
  • Verifiable Shop Experience As Front Desk Sales/Advisor Sales/Management
  • Eligible to work in California
  • Familiarity with Repair and Labor nationally published guides, such as AllData, or Mitchell products
  • Familiarity the B.A.R. Write it Right

About Us:
Stress-Free Auto Care is a modern, tech enabled shop. We believe that taking care of your car should be an easy and stress-free experience.
Stress-Free Auto Care is a full service automotive repair provider that eliminates the hassle of auto service, unexpected breakdowns, and maintenance. We're bringing auto repair into the 21st century, where we always put the customer's needs first.
Every day we give people peace of mind. We not only take the stress out of auto care, but our transparency & communication give our customers their valuable time back that they can spend with their family instead of waiting at the shop.

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