Sales Support Retail

Retail Sales Support (SS)

Organization Name: Buffalo Rock Company

Job Department: Retail

Reports to: Retail Sales Supervisor

Work Schedule: May require additional hours not scheduled; Must be flexible

Job Type: Regular

FLSA Status: Non-Exempt

Job Description 

Summary/objective

The Retail Sales Support (SS) is a key member of the Retail Team. This is an entry level position that assists with the delivery and merchandising of product and provides relief coverage for route vacancies created due to vacations, holidays, personal days, or terminations.

Essential Functions

• Service all assigned accounts according to Buffalo Rock Standards and based on Franchise Policy for service frequency.

• Service all accounts in accordance with Buffalo Rock standards.

• Ability to drive to and from customer sites.

• Develop and maintain positive professional customer relationships.

• Properly complete all required paperwork to Company Policy and timeline.

• Communicate daily with supervisor any product shortages, product returns, refused orders, changes to next delivery order, account information changes, or any operational items.

• Achieve required percentage of Strategic Execution Objectives.

• Execute and achieve all account program key objectives.

• Properly rotate all products in accordance with the Buffalo Rock Policy and Procedures.

• Ensure pallets, trays, damaged product, and returns are prepared for pick up at each account.

• Assist management in reporting competitive activity, achieving sales goals and metrics, and promoting Buffalo Rock Purpose and Core Values.

• Required to work weekends and non-traditional hours as needed.

• Attend all scheduled meetings requiring your presence and / or participation.

• Adhere to customer policies for vendors or suppliers, which may include but is not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.

• Perform all other duties as assigned.

Other Duties and Responsibilities

·Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.

·Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.

·Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.

·Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.

·Honor and follow through on all business commitments.

Competencies

• Accuracy - Ability to perform work accurately and thoroughly.

• Accountability - Ability to accept responsibility and account for his/her actions.

• Communication, Written - Ability to communicate in writing clearly and concisely.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

•Mathematics – Ability to use mathematics to solve problems.

• Safety Awareness - Ability to identify and correct conditions that affect employee safety.

• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.

• Organized - Possessing the trait of being organized or following a systematic method of performing a task.

• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

• Detail Oriented - Ability to pay attention to the minute details of a project or task.

Work environment

• This position is subject to working conditions related to the individual unique working conditions at each account.

• Working conditions will be inside and outside where temperatures will vary from extreme heat to extreme cold, working in rain or snow, all for extended periods.

Physical demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Lift/Carry

Stand

C

Walk

C

Sit

O

Manually Manipulate

C

Grasp

C

Reach Outward

C

Reach Above Shoulder

F

Speak

C

Climb

O

Crawl

O

Squat or Kneel

F

Bend

F

10 lbs. or less

F

11-20 lbs.

F

21-50 lbs.

F

51- lbs.

O

Over lbs.

N

Push/Pull

12 lbs. or less

C

13-25 lbs.

C

26-40 lbs.

C

41- lbs.

O

Required education and experience

Education: High School Diploma or General Education Degree (GED); Preferred Experience: No prior experience necessary Certifications and Licenses:

-Must have a valid state driver license, for state of residence, with a good driving record.

-Must be D.O.T Certified (where applicable)

-Must have a valid state Commercial Driver License (where applicable)

Tools and Technology

Tools- Smart Phone, Proficient handheld use, Timeclock Plus

Knowledge

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics - Knowledge of arithmetic, algebra, geometry and their applications.

Affirmative Action/EEO statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .

Other duties

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.

Applicant/Employee-Partner______________________________ Date__________________

Interviewer/Supervisor___________________________________ Date__________________

---