Help Desk Analyst
4 weeks ago
Essential Duties and Responsibilities:
Provides highly technical escalation support to Help Desk Analyst Manage SDP Help Desk ticket queue to ensure ticket resolution in the queue Add devices to Wi-Fi network Cisco phone configuration and set up Cisco phone directory/phone set up/maintenance Ascom phone setup/troubleshooting Pager setup/troubleshooting Patient phone setup and troubleshooting Set up email on mobile devices Create/disable accounts for NAH systems Reset/unlock Meditech, Athena, and AD account passwords Restore/unlock Meditech sessions for end user Create Meditech printers Create Meditech client sessions Image, upgrade, and deployment of IT equipment Purchase Requisitions-process purchase & capital equipment requests Document all process & procedures Maintains a high degree of customer service for all support queries Takes ownership and proactively deals with user and customer issues Logs all issues in the call logging/task tracking system with accuracy Assists in proactively monitoring systems for space usage and processor capacity Assign customer request/tickets in the Service Desk Plus queues to effectively assign and dispatch issues and requests to appropriate IT department Supports customers in the basic use of systems and hardware, with the ability to effectively instruct customers via the phone, e-mail, or walk-ins Assists in developing and maintaining downtime procedures and disaster recovery plans Analyzes, diagnoses, and responds to inquiries to troubleshoot and resolves hardware and software issues; workstations, laptops, computer peripheral hardware, printers, wireless infrastructureRequirements:
One to three or more years of experience.
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Help Desk Support Analyst
22 hours ago
Chicago, United States RCR Consulting Group Full timeJoin our growing team as a Help Desk Support Analyst! **Company Description**: At DP3, we're not just a tech services provider; we're a community of innovators, problem-solvers, and growth enthusiasts. Nestled in the heart of Chicago, IL, DP3 is the go-to destination for small and medium-sized professional services firms seeking top-notch technology...
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Help Desk Support Analyst
3 hours ago
Chicago, United States RCR Consulting Group Full timeJoin our growing team as a Help Desk Support Analyst! **Company Description**: At DP3, we're not just a tech services provider; we're a community of innovators, problem-solvers, and growth enthusiasts. Nestled in the heart of Chicago, IL, DP3 is the go-to destination for small and medium-sized professional services firms seeking top-notch technology...
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Help Desk Analyst
4 weeks ago
Chicago, United States Humboldt Park Health Full time**Essential Duties and Responsibilities**: - Provides highly technical escalation support to Help Desk Analyst - Manage SDP Help Desk ticket queue to ensure ticket resolution in the queue - Add devices to Wi-Fi network - Cisco phone configuration and set up - Cisco phone directory/phone set up/maintenance - Ascom phone setup/troubleshooting - Pager...
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IT Help Desk
7 days ago
Chicago, United States RKON inc Full timeHelp Desk Analyst At RKON, we're proud of the culture we've created-and the loyalty and dedication of our employees, many of whom have been with the company since our founding in 1998. Our culture is also challenging and fast-paced to keep up with the ever-evolving IT industry we serve. Crain's Fast Fifty, CRN Fast Growth 150 and Inc. 5000 have recognized...
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IT Help Desk
4 weeks ago
Chicago, United States RKON Full timeJob DescriptionJob DescriptionHelp Desk AnalystAt RKON, we’re proud of the culture we’ve created—and the loyalty and dedication of our employees, many of whom have been with the company since our founding in 1998. Our culture is also challenging and fast-paced to keep up with the ever-evolving IT industry we serve. Crain’s Fast Fifty, CRN Fast Growth...
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Help Desk Manager
2 days ago
Chicago, United States Roosevelt University Full timeA Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted to the Help Desk. The Help Desk Manager must have excellent verbal and written interpersonal and communication skills. The Help Desk manager provides leadership, support and advice with technical and software issues. The Help Desk Manager...
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Help Desk Manager
1 month ago
Chicago, United States VC5 Consulting Full timePositon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and...
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Help Desk Manager
4 weeks ago
Chicago, United States VC5 Consulting Full timePositon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and...
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IT Service Desk Analyst
2 days ago
Chicago, United States Sagin Full timeJob Description Job Description The Service Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Basic Functions IT Support relating to technical issues involving...
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IT Service Desk Analyst II
2 days ago
Chicago, United States Sphera Full timeThe IT Service Desk Analyst II will serve as a technical expert of Sphera’s IT Service Desk global team, participating in a variety of analytical and technical assignments that provide diagnosis, solving and documentation of IT solutions. As a key point of contact for end-users, the IT Service Desk Analyst II plays a critical role in maintaining...
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IT Service Desk Analyst II
3 days ago
Chicago, United States Sphera Full timeThe IT Service Desk Analyst II will serve as a technical expert of Sphera’s IT Service Desk global team, participating in a variety of analytical and technical assignments that provide diagnosis, solving and documentation of IT solutions. As a key point of contact for end-users, the IT Service Desk Analyst II plays a critical role in maintaining...
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IT Service Desk Analyst II
2 days ago
Chicago, United States Sphera Full timeThe IT Service Desk Analyst II will serve as a technical expert of Sphera’s IT Service Desk global team, participating in a variety of analytical and technical assignments that provide diagnosis, solving and documentation of IT solutions. As a key point of contact for end-users, the IT Service Desk Analyst II plays a critical role in maintaining...
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IT Service Desk Analyst
4 weeks ago
Chicago, United States SAGIN, LLC Full timeJob DescriptionJob DescriptionThe Service Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.Basic FunctionsIT Support relating to technical issues involving core...
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Client Platforms Team Lead
2 days ago
Chicago, United States DV Trading LLC Full timeAbout Us:Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading...
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Client Platforms Team Lead
2 days ago
Chicago, United States DV Trading LLC Full timeAbout Us:Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading...
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Client Platforms Team Lead
2 days ago
Chicago, United States DV Trading LLC Full timeAbout Us:Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading...
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Client Platforms Team Lead
1 day ago
Chicago, United States DV Trading Full timeAbout Us: Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading...
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Valuation Reporting Analyst
2 weeks ago
Chicago, United States Valuation Reporting Analyst Full timeSeeking a Valuations Systems Platform Analyst/Administrator for a direct hire opportunity in Chicago. Based in Chicago, Illinois, the Valuation Reporting Analyst will serve as a key member of our Client’s Global Business Enablement team, with the primary role of supporting the technology underlying their proprietary valuation model. The Valuation Reporting...
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Senior Sourcer
3 weeks ago
Chicago, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumersand sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique...
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Sr Director, Business Development Advertiser
16 hours ago
Chicago, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. So, if you're talented, driven, creative, and hungry to...