Admissions Coordinator

4 weeks ago

New Albany, United States Trilogy Health Services Full time

JOIN TEAM TRILOGY

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

WHAT WE'RE LOOKING FOR

Job Summary
As part of the Sales team, the Admission Coordinator works with the Director of Sales to meet campus revenue and census goals. Primary responsibility is performing sales strategies for the health center and completing pre-admission and admission paperwork.


Roles and Responsibilities
• Works with the Director of Sales to meet revenue and census goals.
• Meets established targets for lead and lease conversion for health center and senior living.
• Completes preadmission, admission and transfer paperwork, as well as submits information for insurance verification and precertification.
• Responds to all referrals and leads promptly, entering related data into the Customer Relationship Management System (CRM) accurately and timely.
• Ensures a seamless admission process and experience.
• Communicates admission/move-in activities as they are scheduled and current health care center referrals and status at morning stand up meetings.
• Assists in maintaining daily resident roster.
• Assists with planning and coordinating campus events including Senior Executive Club and community marketing and lead generating events.
• Maintains sales and promotional supplies as directed by Director of Sales.
• Works with Home Office marketing team to develop sales tools and communication.
• Cultivates and shares deep knowledge of the customer and the local market with department directors and input into CRM.
• Collaborates with the Executive Director and Sales Director to develop and maintain an effective internal referral program with residents and families.
• Supports the Sales Director in ensuring that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and aligned with Trilogy Standards; performs daily work orders for maintenance needs that support first impressions/move in readiness.
• Tracks current competitors via competitive analysis.
• Works with Life Enrichment to ensure social channels best reflect quality of service offering.
• Serves on, participates in and attends various committees of the health campus - Power Meeting, Census Calls, Medicare meetings, Quarterly Advisory Board, Peer Reviews, etc.
• As a key representative of the company, maintains professional appearance and professional communication at all times.
• Other duties as assigned.


Qualifications
Education: High School / GED
Experience: 1-3 years


Licenses and Certifications
Unencumbered drivers’ license in the state of residence.


Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

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