Account Representative Trainee | Detroit, MI

4 weeks ago

Grand Rapids charter Township, United States TTI Full time

TTI Inc. is hiring for our College Development Program. You will attend and participate in an intensive five-month training program gaining knowledge through classroom and practical hands-on application in North Fort Worth, TX. After training, the position will be based in our Detroit Branch. These trainings will prepare you for a position in TTI’s Sales organization.

The Account Representative (Trainee) sells company products and services via telephone, internet, e-mail, and fax. Works in conjunction with Field Sales Representatives, Product Management, and Sales Management to increase customer penetration and sales opportunities. Success is measured by meeting defined sales objectives and performing all duties with a high ethical standard and exceeding all customer requirements.

Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating over 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia Join a winning team in a growing global organization

ACCOUNTABILITIES

Sells products and services offered by TTI. This includes, but is not limited to, product lines, AIM programs, quality, and value-added services. The sale is attained by building relationships and tailoring the sales approach to meet and inquire on the customers needs. This is measured through monthly sales reporting, quality objectives and regular management reviews. Provides price and delivery quotes within customer timeline to customers within assigned geographic territory by working with the branch or corporate product manager and the manufacturers to get the most competitive pricing by utilizing communication by telephone, fax and email. The Account Rep's success is measured by booking the business at the highest gross profit margin. Processes the customer’s order by entering it into the sales database for quote processing and delivery schedules. Requires eye for detail, proofreading for accuracy, and maintaining quality expectations. Failure to process and review in a timely manner can result to a loss of parts and lead time with factories. This is measured by your customers on time delivery and RMA rate. Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, sales managers, and other sales representatives to be able to discuss product options with customers and sell TTI strengths. Participates in the TTI Total Quality process by following defined policies and procedures to maintain efficient sales cycle, following logical and systematic approaches, while the goal being to reduce sales errors and uphold quality to the highest level. This is measured by how many lines are shipped per salesperson and determined how many lines were on time and crossed checked for errors. Increases customer account base by compiling list of prospective customer leads from various sources and makes cold calls. Number of new customers should grow based on this activity. Provides management with information regarding sales, marketing techniques, new products, and market strategy by preparing forecast and activity reports on account territory. Participates and attends sales calls with Field Sales Representatives to develop sales relationship and trust with the customer and TTI. Increased sales are result of good relationship sales. If performing duties as a designated quality representative, processes and resolves discrepant issues identified within the job function in an expeditious manner by researching the issue, determining appropriate resolution and by providing disposition for nonconforming product to the appropriate parties. Performs other related duties as assigned.

EDUCATION & EXPERIENCE

Bachelor’s degree with one to three years of sales experience preferred, or an equivalent combination of education and experience.

SKILLS & CERTIFICATIONS

Exhibits exceptional knowledge of company products and services. Demonstrates persuasiveness, tenacity, and strong selling skills. Possesses excellent verbal and written communication skills, including excellent presentation skills. Exhibits strong analytical, problem-solving and negotiation skills. Must be organized and able to prioritize and manage multiple tasks. Ability to calculate discounts, commissions, proportions and percentages. Ability to write reports and correspondence proficiently and professionally. Reads, analyzes, and interprets business periodicals, professional journals, technical procedures and government regulations. Able to work with minimum supervision and make responsible decisions. Possesses working knowledge of company policies, procedures and computer systems. Ability to type 40 words per minute. Knowledge of Microsoft Office applications (Excel and Word) at a basic level required.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

What we offer our team members:

A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts. Educational Assistance (Tuition Reimbursement). Ongoing training throughout your employment with opportunities to participate in professional and personal development programs. A strong focus on giving back to our communities through philanthropic opportunities. Great culture and opportunities for growth and advancement.

Want to learn more? Visit us at Working at TTI, Inc.

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans’ status, genetic information, or any other characteristic protected by law.

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