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General Manager
3 months ago
Are you ready to lead the charge at one of Michigan's best-kept secrets? Lost Lake Woods Club is seeking a dynamic, visionary General Manager to helm our extraordinary private club nestled in Northeastern Michigan since 1926.
At Lost Lake Woods Club, we're more than a club—we're a vibrant community united by a passion for family, outdoor adventures, and exceptional hospitality. Picture yourself at the helm of a club that seamlessly blends the finest outdoor pursuits with top-tier amenities, including a private 18-hole golf course, five lakes to enjoy, an 84-site campground, and a charming 52-room lodge. Members also enjoy an archery range, rifle range, skeet and trap range, tennis and pickleball courts, horse stables, beach and playground, lakeside pavilion, miles of snowmobile and ATV trails, and plenty of hunting and fishing opportunities
As the General Manager, you'll be the driving force behind our commitment to excellence in every aspect of the member and guest experience. Your leadership will shape our welcoming and unpretentious atmosphere, ensuring that every moment at Lost Lake Woods Club is nothing short of spectacular.
The General Manager has the following key responsibilities:
Leadership and Management:
•Provide visionary leadership and strategic direction to achieve the club's goals and objectives.
•Foster a culture of excellence, teamwork, and member satisfaction among all staff members.
•Recruit, train, supervise, and mentor department heads and staff to ensure high performance and professional development.
Operations Management:
•Oversee day-to-day operations of the club, including the hotel, restaurant, golf course, and additional facilities, to ensure seamless and efficient functioning.
•Develop and implement operational policies, procedures, and standards to maintain high-quality service and member satisfaction.
•Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed
Hospitality and Member Experience:
•Ensure exceptional hospitality and service standards are maintained throughout the club to exceed member expectations.
•Develop and implement programs and initiatives to enhance the member experience, including special events, recreational activities, and personalized services.
•Actively engage with members to solicit feedback, address concerns, and continuously improve services and amenities.
Facility Maintenance and Safety:
•Ensure the proper maintenance and cleanliness of all club facilities and equipment, including the hotel, restaurant, clubhouse, and recreational areas.
•Implement and enforce safety protocols and procedures to ensure the well-being of members, guests, and staff.
•Coordinate with vendors, contractors, and maintenance personnel to address repairs, renovations, and facility upgrades as needed.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's degree preferred).
- Proven experience 5-7 years in a similar role within the hospitality or private club industry, with a focus on hotel, restaurant, and membership management.
- Strong leadership, communication, and interpersonal skills with the ability to inspire and motivate a diverse team.
- Excellent organizational and time-management abilities with strong attention to detail.
- Proficiency in club management software, Microsoft Office Suite, and other relevant technology platforms.
If you're ready to take the reins at a club that's amazing on so many levels, don't miss this opportunity. Apply now and embark on the adventure of a lifetime at Lost Lake Woods Club. Arrange your visit today and discover why we're more than just a club—we're a way of life.