Service Advisor

Req ID:  433521 

Service Advisor - Truck Care

Welcome to Love’s 

Our service advisors are customer-focused professionals who listen to the customer’s concerns and advise them on the best possible solutions. They are passionate about getting our customers back on the road quickly while driving profit through sales of service, repairs and parts.

Service Advisor Responsibilities:

Greeting customers in person or by phone and providing exceptional customer service 

Listen to the description of problems or service needed 

Determine type of service required based on diagnosis and prepare repair orders 

Estimate the time and cost of every repair 

Advise customers on other available services 

Secure agreement from the customer prior to all repairs 

Manages delivery of required repair action by successfully setting and managing customer expectations and accepts accountability for delivering outstanding service levels 

Clearly explain the requested service of every truck 

Act as a liaison between the customers and technicians 

Maintains documentation, including purchases orders, invoices, work orders, etc. 

Verify all final invoices and reconcile work performed and charges 

We have a lot to offer:

Medical/dental/vision and life insurance plans 

Flexible scheduling 

Road to Success program for career development 

On-the-job training 

Competitive pay (paid weekly) 

Holiday pay 

401(k) with matching contributions

Quarterly bonus opportunity 

Qualifications: 

Ability to work flexible shifts—including nights, weekends, and sometimes holidays 

Previous experience as a service manager or supervisor 

Previous mechanical experience 

Ability to do some light lifting (no more than 50 lbs) and bending once in a while 

Excellent communication skills 

Basic math and computer skills