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LensCrafters - Lead Lab Technician

3 months ago

Newark, United States EssilorLuxottica Full time

Requisition ID:  847832 
Store # : 000535 LensCrafters 
Position: Full-Time
Total Rewards: 

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Lead Lab Technician creates exceptional value in the lives of our customers by delivering the LensCrafter Experience. Ensures customers are always delighted by manufacturing eyewear in accordance with LensCrafters Quality Manufacturing Program. Supports a safe, supportive and motivating work environment which encourages superior customer service, innovation, teamwork and commitment. 

MAJOR DUTIES & RESPONSIBILITIES

Remains actively involved in key store leadership meetings and coaching lab associates through the Quality Manufacturing Process to deliver results. Sets standards of performance while demanding the highest possible quality through continuous improvement efforts. Delivers key lab CEIs through speed and reliability of service. Fosters collaboration and teamwork, builds trust and encourage commitment to organizational goals. Assist Store Management in recruiting and developing high performing, high potential associates. Takes immediate and independent action when needed; suggests improvements; recommends solution to problems; does what is necessary without being prompted or reminded. Produces quality eyewear through utilizing the Quality Manufacturing Program: selecting lenses, marking, taping, blocking, generating, fining and polishing, coating polycarbonate lenses, first (surface) inspecting, finish layout and blocking, edging, tinting, UV and anti-reflective coating, grooving, drop-ball testing, safety monogramming, mounting and final inspecting. Responsible for basic operation, cleaning and ongoing maintenance of laboratory tools and equipment using established QMP maintenance procedures and calendars. Diagnose and solve equipment issues. Strives to improve technical knowledge through the completion of the Quality Manufacturing Program and continually applies that knowledge in the production of all eyewear. Performs multiple tasks simultaneously with accuracy and thoroughness despite time pressures and customer volume. Utilizes product knowledge to determine the best manufacturing process for both routine and special orders to ensure the production of top quality eyewear in accordance within expected delivery time. Is attentive to detail with all measurements, calculations, equipment settings and defective product. Takes the initiative to notice and follow up on discrepancies; suggests improvements’ recommends solutions and does what is necessary to ensure customer satisfaction. Reviews Accufit and diagnoses vision care needs. Operates Point of Sale, inputting all lab statistics with accuracy and attention to detail. Takes pride in the appearance of the store and shows initiative in keeping the lab and stock room clean, organized and safe. Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used per chemical safety program. Keeps management informed of potential safety opportunities.

BASIC QUALIFICATIONS

High School Graduate or equivalent Strong customer service skills (internal and external) Strong communicator and listener Basic math skills Organizational skills Problem solving skills Strong inter-personal skills Knowledge of store merchandise

PREFERRED QUALIFICATIONS

State licensure (if applicable) and/or ABO Certification in non-licensed states LensCrafters Final Inspector Certification LensCrafters Quality, Fitting and Adjusting Program Previous experience in optical Experience with machinery