MA Clinical Team Coordinator MHUC

General Summary of Position

MedStar Health is looking for a Clinical Team Coord to join our team at MedStar Health Urgent Care The ideal candidate will be a certified Medical Assistant with excellent customer service/patient interaction skills to include service recovery; computers and electronic medical record (EMR) skills and ability to function in a variable multi-specialty clinical setting.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move

Primary Duties:

· Assists in the selection, training, orienting, competency assessment, and assignment of department staff. May assist with development of standards of performance. May initiate or recommend personnel counseling and actions. Acts as a backup resource for administrative positions in the practice when staffing issues arise. Serves as a super user for EMR (Electronic Medical Record) and Patient Registration tools; trains staff and upholds best practice workflows for clinical documentation, thoroughness, safety, and efficiency. Prepares associate work schedules and arranges for adequate staffing coverage to maintain optimum patient service. Ensures proper training for new procedures, equipment, emergency preparedness and policies/protocols.

· Serves as a liaison between patients and staff. Resolves conflicts/ concerns to attain maximum patient satisfaction and care experience. Mentors staff in developing customer service skills. Encourages patient safety event reporting, a systematic approach to resolving issues, discussion of safety events/ performance improvement activities, and enforcing a just culture. Functions routinely as a safety coach for the department.

· Implements, monitors, and reinforces policies and procedures. Recommends new/ modified policies and procedures to reduce costs/ improve staff performance. Works with leadership to modify and streamline workflows to create an efficient site. Maintains current knowledge of technical/ business development and communicates relevant information to the team. Supports organizational initiatives related to technology, clinical programs and improving the patient experience; seeks opportunities for improvement in all administrative processes and services. Communicates new policies, procedures, and workflows to staff and provides training as needed. Mentors staff through changes and helps team build resilience.

· Oversees front desk operations. Ensures that patients are greeted and registered promptly and courteously; eligibility is verified, payments are received from all patients; and proper identification is obtained. Reviews encounter forms daily. Performs user audits and functions related to data into the EMR. Performs audits to ensure data is communicated to the billing company. Analyzes supply usage, maintains knowledge of what supplies are required and oversees ordering and maintenance of supplies.

· Participates in ongoing professional development opportunities. Encourages staff to attend or review recorded training. Mentors staff in career development opportunities, including creation of a Development Plan. Assists with patient intake and optimal patient flow; manages patient volumes during hours of operation. Performs the duties of a Medical Assistant and completes documentation as required. Reviews and verifies daily receipts, end of shift reconciliation, conducts audits of services rendered to account for all cash collected. Ensures cash security and balancing are properly maintained and completed. Makes semi-weekly deposits or serves as point of contact for couriers.

Qualifications:

· High School Diploma or GED.

· 3-4 years progressively more responsible job-related experience in patient care setting.

· 1-2 years' experience as a medical assistant at MedStar Health.

· CMA (Certified Medical Assistant) by the American Association of Medical Assistants or RMA (Registered Medical Assistant) by the American Medical Technologists.

· Basic Life Support (BLS).

· Bachelor's degree preferred.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.