Call Center Representative

1 month ago

Bel Air, United States Mercy Full time
Summary

The Practice Communication Coordinator supporting Mercy's Cardiology team is primarily responsible for answering incoming calls to the Centralized Communication Center in a polite, professional, and efficient manner. The Coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience.


Responsibilities

  • Scheduling office appointments and procedures
  • Taking accurate phone messages, making reminder calls to patients per office protocol, taking accurate Rx refill requests and sending them through Epic to provider pools, ensure referrals are in the system for upcoming appointments, flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working work queues (WQs)
  • Recommending workflow efficiencies to improve the patient experience.
  • Provide patients with information on physicians, directions to locations and educational materials.
  • Answer patients or physicians questions.
  • Interviews callers to obtain full understanding of what information is being requested.
  • Provide high quality customer service on every call.
  • Promote teamwork and call center success.
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.

Requirements

  • Education and Work Experience:
    • Must possess a high school diploma or GED
    • Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment
    • Prefer a Bachelors degree in management, healthcare administration
  • Knowledge, Skills and Abilities:
    • Microsoft Word, Power Point, Excel
    • Microsoft Outlook
    • Meditech (if applicable to position)
    • Epic (if applicable to position)
    • Performance Manager/NetLearning
    • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
    • Must be able to read, write, and speak the English language in an understandable manner.
    • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
    • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
    • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
    • Must be able to follow written and oral instructions.


Other Requirements:
● Must demonstrate outstanding interpersonal skills via telephone.
● Uses time efficiently.
● Works effectively with available resources to meet deadlines and enhance performance.
● Works and communicates effectively with all members of clinic staff.
● Demonstrates flexibility in an effort to meet demands and goals of clinic.
● Demonstrates knowledge of the clinic operations and related policies.

● Requires a working knowledge of: sub specialties in the department; medical and insurance terminology; hospital and provider referral protocols; medical insurance plans, billing, regulations, especially managed care plans.

  • Call Center Representative

    1 month ago

    Bel Air, United States Advantia Health Full time

    Susquehanna Obstetrics, Gynecology and Nurse Midwifery is seeking a full-time Call Center Representative for our Bel Air location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Susquehanna Obstetrics, Gynecology and Nurse...

  • Call Center Representative

    1 month ago

    Bel Air, United States Advantia Health Full time

    Susquehanna Obstetrics, Gynecology and Nurse Midwifery is seeking a full-time Call Center Representative for our Bel Air location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Susquehanna Obstetrics, Gynecology and Nurse...

  • Call Center Representative

    1 month ago

    Bel Air, United States Advantia Health Full time

    Susquehanna Obstetrics, Gynecology and Nurse Midwifery is seeking a full-time Call Center Representative for our Bel Air location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Susquehanna Obstetrics, Gynecology and Nurse...

  • Call Center Representative

    2 days ago

    Bel Air, United States Advantia Health Full time

    Susquehanna Obstetrics, Gynecology and Nurse Midwifery is seeking a full-time Call Center Representative for our Bel Air location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Susquehanna Obstetrics, Gynecology and Nurse...

  • Registration Representative

    4 weeks ago

    Bel Air, United States University of Maryland Medical Center Baltimore Washington Full time

    Job Description The Registration Representative facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. This position will require registration in multiple systems as well as...

  • Registration Representative

    3 days ago

    Bel Air, United States University of Maryland Medical Center Baltimore Washington Full time

    Job Description The Registration Representative facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. This position will require registration in multiple systems as well as...

  • Contact Center Agent

    2 weeks ago

    Bel Air, United States HAR-CO Credit Union Full time

    Job DescriptionJob DescriptionSUMMARYThe Contact Center Agent builds, develops and fosters great member relationships. They answer incoming calls, respond to inquiries, troubleshoot issues/problems, process requested transactions and provide general information. Must be knowledgeable and able to communicate the credit union’s current policies and...

  • Contact Center Agent

    3 days ago

    Bel Air, United States HAR-CO Credit Union Full time

    Job DescriptionJob DescriptionSUMMARYThe Contact Center Agent builds, develops and fosters great member relationships. They answer incoming calls, respond to inquiries, troubleshoot issues/problems, process requested transactions and provide general information. Must be knowledgeable and able to communicate the credit union’s current policies and...

  • Traveling Field Service Representative

    2 weeks ago

    Bel Air, Maryland, United States Daniels Health Full time

    Daniels Health is searching for a customer service oriented individual to join us as a Traveling Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on...

  • Traveling Field Service Representative

    2 days ago

    Bel Air, Maryland, United States Daniels Health Full time

    Daniels Health is searching for a customer service oriented individual to join us as a Traveling Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on...

  • Registration Representative

    4 weeks ago

    Bel Air, United States University of Maryland Medical System Full time

    Job DescriptionJob DescriptionCompany DescriptionAs a member of the University of Maryland Medical System Towson Sports Medicine (TSM) is a premier provider of outpatient therapy services. TSM is a highly reputable Outpatient Orthopedic therapy provider with strong ties to the community. Our physical therapists focus on providing high quality...

  • Registration Representative

    3 days ago

    Bel Air, United States University of Maryland Medical System Full time

    Job DescriptionJob DescriptionCompany DescriptionAs a member of the University of Maryland Medical System Towson Sports Medicine (TSM) is a premier provider of outpatient therapy services. TSM is a highly reputable Outpatient Orthopedic therapy provider with strong ties to the community. Our physical therapists focus on providing high quality...

  • Central Sterile Supply Technician

    2 weeks ago

    Bel Air, United States University of Maryland Medical Center Baltimore Washington Full time

    Job Description Under minimum supervision team member receives, decontaminates, assembles and reprocesses supplies, instruments and equipment for disinfection and sterilization. Company Description At University of Maryland Upper Chesapeake Medical Center (UM UCMC), our talented and diverse groups of professionals represent our strength. Through teamwork...

  • Central Sterile Supply Technician

    2 days ago

    Bel Air, United States University of Maryland Medical Center Baltimore Washington Full time

    Job Description Under minimum supervision team member receives, decontaminates, assembles and reprocesses supplies, instruments and equipment for disinfection and sterilization. Company Description At University of Maryland Upper Chesapeake Medical Center (UM UCMC), our talented and diverse groups of professionals represent our strength. Through teamwork...

  • Insurance Agent

    1 month ago

    Bel Air, United States Clear Health, LLC Full time

    We currently have a new and exciting opportunity if you are looking for a Medicare Enrollment Specialist position with the comfort of a weekly salary, high-end office space, abundance of marketing, training, and tools needed for success. **Who we are**: **Who we proudly represent**: - Aetna - Cigna - Mutual of Omaha - Anthem Blue Cross Blue shield -...

  • Behavioral Health Consultant, Part-time

    2 weeks ago

    Bel Air, United States University of Maryland Medical Center Baltimore Washington Full time

    Job Description Behavioral Health Consultant - LCPC/LCSW-C PRN Harve de Grace, Maryland Evenings: Sunday, Tuesday and Wednesday Every Patient. Every Encounter. Every Day. At University of Maryland Upper Chesapeake Health (UM UCH), you will join a highly dedicated and supportive team that has been providing high quality care to the community of Harford...

  • Behavioral Health Consultant, Part-time

    2 days ago

    Bel Air, United States University of Maryland Medical Center Baltimore Washington Full time

    Job Description Behavioral Health Consultant - LCPC/LCSW-C PRN Harve de Grace, Maryland Evenings: Sunday, Tuesday and Wednesday Every Patient. Every Encounter. Every Day. At University of Maryland Upper Chesapeake Health (UM UCH), you will join a highly dedicated and supportive team that has been providing high quality care to the community of Harford...

  • Office Asst

    1 month ago

    Bel Air, United States MEDSTAR HEALTH Full time

    **General Summary of Position** The Office Assistant performs a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. Duties may vary by department and/or site and may include: patient registration, patient scheduling, coordinating the physician order re-certification process, insurance...

  • Endocrinologist

    4 weeks ago

    Bel Air, United States University of Maryland Medical Center Baltimore Washington Full time

    Job Description University of Maryland Upper Chesapeake Health (UMUCH), a member of the University of Maryland Medical System (UMMS), has an opening available for a full-time BC/BE Endocrinologist to join their practice located at the UM Center for Diabetes and Endocrinology in Bel Air, MD. Job Specifics: * Outpatient based position, allowing you to focus...

  • Endocrinologist

    2 days ago

    Bel Air, United States University of Maryland Medical Center Baltimore Washington Full time

    Job Description University of Maryland Upper Chesapeake Health (UMUCH), a member of the University of Maryland Medical System (UMMS), has an opening available for a full-time BC/BE Endocrinologist to join their practice located at the UM Center for Diabetes and Endocrinology in Bel Air, MD. Job Specifics: * Outpatient based position, allowing you to focus...