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Patient Access Assistant I
4 months ago
Hours
Monday - Friday varied from 5:30am - 8:00pm
Weekend Rotation and Holiday Rotation, Required
General Summary
Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of the following duties: Inpatient admissions, Registration, Patient Arrival, and Kiosk support. Performs a variety of functions including, but not limited to; pre-service outreach to patients, greeting all customers with a warm and personal greeting, promotion and support of self-service tools, interviewing, preparing admitting and other related forms, assigning rooms for inpatients (as appropriate), monitor waiting areas, and preparing information and charges for billing purposes. Also performs a variety of functions related to cashiering and insurance verification.
Duties and Responsibilities
Essential Functions:
Common Expectations:
Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls. Prepares and maintains records of patient charges. Maintains department records, reports, files and census statistics as required. Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. Participates in educational programs and inservice meetings. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Provides outstanding service to all customers: Proactively approach and greet all guests with a warm and personal greeting. Fosters teamwork; and practices fiscal responsibility through improvement and innovation.Required for All Jobs:
Performs other related duties as identified. WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program. WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Physical Demands:
Standing - Occasionally Walking - Occasionally Sitting - Frequently Reaching - Rarely Talking - Frequently Hearing - Frequently Repetitive Motions - Occasionally Eye/Hand/Foot Coordination - Occasionally Qualifications
Minimum Education:
Work Experience:
Less than 1 year 3 - 6 months RequiredCourses and Training:
6-8 week in-house registration procedures and medical terminology courses Upon Hire RequiredKnowledge, Skills, and Abilities:
Excellent communication and interpersonal skills
You’re unique and you belong here.