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Team Lead
4 weeks ago
Essential Duties and Responsibilities
- Model and maintain a welcoming atmosphere for all members, team members, prospective members, and guests.
- Initiate onboarding and developing a high performing member service representative.
- Provide any support needed by Club Manager(s)
- Resolving or deescalating club member issues or concerns.
- Modeling consistent +1% customer service
- Involved in all front desk related activities.
- Check members in, new member sign up, tours/info calls, facilitate member requests, issues, and questions.
- Initiating and coaching team members through Brand Excellence Standard for club cleanliness.
- Coach peers on the why, how, what of PF cleanliness practices.
- Understanding/Initiating Inventory supply orders processes.
- Understanding of basic statistics and abc reporting to assist with tracking or completion of daily paperwork if needed.
- Assisting members with PF Mobile App to access workouts/assistance as needed (new & current).
- Foster staff member understanding of general knowledge of the equipment in the facility.
- Can successfully complete NMO classes with new and current members.
- Hard working, enthusiastic, and energetic Models G.E.A.R. (Genuine, Enthusiastic, Accuracy, Ready)
- Has demonstrated consistent +1% customer service that aligns with the club culture.
- Superior problem solving and resolution skills.
- Exceptional reliability.
- Completion of all PFU courses and consistent application of information to promote success when working with members/team
- Consistently models PF leadership expectations.
- Seeks opportunities for advancement.
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