Phlebotomist/Lab Assistant

4 weeks ago

Hoopeston, United States Carle Full time
Position Summary:
Every day, Carle employees deliver exceptional care and experiences to our patients, members and families. Wherever you look, employees are at the heart of what we do. We are seeking a highly professional, motivated, and compassionate Phlebotomist/Lab Assistant to join our team. This professional will collect a variety of specimens from patients including blood and urine. This employee will perform specialized testing as applicable under the direct supervision of the certified Medical Laboratory Technician. The Carle Hoopeston Regional Health Care Center Laboratory has the privilege of serving patients in our Emergency Department, Medical Surgical Inpatient Unit, and Outpatient Phlebotomy Center, as well as multiple rural health clinics and nursing homes throughout the region.

Qualifications:
EDUCATIONAL REQUIREMENTS
High School Diploma/Equivalent

CERTIFICATION & LICENSURE REQUIREMENTS
Basic Life Support

EXPERIENCE REQUIREMENTS
None Specified

SKILLS AND KNOWLEDGE
Excellent communication and customer service skills. Accountability: Employees will demonstrate accountability in all their actions patient care, customer relations, and work environment. Accountability includes asking questions seeking understanding before moving forward, clarifying expectations, collaborating with others, answering for outcomes and taking personal ownership to complete tasks. Customer Focus: Provide customer service at an exceeds expectations' level. This includes identifying customer needs and expectations than responding in a timely and effective manner. Offer assistance by escorting customers to their destination, anticipating and preventing delays, introducing yourself to customers by using name and role, informing customers regarding status of pending action. Acting in a manner that meets the customer's needs by listening, empathizing, apologizing if expectations were not met and taking action to solve the problem. Treat customers with dignity and respect. Teamwork: Contribute ideas, assure tasks are completed to ensure quality care and assist other staff whenever safe and practical to do so. Adaptability: Be able and willing to change behavior as necessary for the situation, respond positively to the unpredictable nature of healthcare. Be creative and resourceful in order to remain effective during changing conditions. Professionalism: Conducts oneself in a manner that demonstrates integrity, and high ethical standards. Follows organizational policies, procedures, and standards. Thinks carefully about the likely effects on others of ones' actions, words appearance and behavior.

Essential Functions:

Excellent clerical skills and attention to detail. Must be able to perform complex and varied tasks, sometimes in stressful situations. Independent judgment required. Strong communication skills and respect for confidentiality. Ability to demonstrate tact and diplomacy in interpersonal skills. Ensures quality by verifying patient identification and specimen labeling. Maintains appropriate response times to stat and timed orders. Performs drug and alcohol collection procedures. Manages random drug and alcohol consortiums. Performs various Quality Control and Quality Assurance procedures, to maintain compliance with internal and external regulations. Evaluates acceptability as associated with department testing. Communicates information with internal and external customers as appropriate. Recognize problems that require additional troubleshooting, performs troubleshooting or seeks additional assistance as appropriate. Successfully participates in all accreditation and other proficiency testing and annual performance competencies. Shares educational material ,knowledge and information obtained from external sources with coworkers. Performs all tasks necessary to register patients and enter lab orders into the computers. Performs a variety of routine blood drawing procedures including but not limited to venipuncture, finger sticks, and blood cultures. Able to work in a fast paced, high volume environment. Receives and processes incoming lab specimens as appropriate. Specimen types include but are not limited to blood, urine, stool, and body fluids. Assesses all specimens for appropriate labeling, specimen type and shipping conditions. Completes event reporting for specimens not meeting requirements. Performs specimen registration in the electronic medical record and order entry. Specimens are received via the laboratory computer system. Performs specimen processing and preparation as needed. Ensures proper specimen type, container, and storage temperature for tests performed by Carle, as well as those performed by a reference laboratory. Loads samples onto laboratory instrumentation in accordance with established protocols.

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