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Fire Alarm Tech II

4 months ago

Sacramento, United States IES Communications Full time

Job Summary:


The Fire Alarm Technician II installs, troubleshoots, repairs, and configures various types of fire alarm systems. Responds to customer service calls in a timely, and efficient manner, troubleshoots, and repairs as needed. Performs service tasks required to fulfill service requirements for time, material, emergency service, test, and inspect contractual agreements. Completes necessary documentation in accordance with the companies Service guidelines. Communicates with central dispatch on current work order status and receives updates on outstanding customer issues daily following the Service process. Participates in an after-hours service program. Assists in installation projects during non-utilized time.


General Job Duties and Responsibilities:
• Adhere to and participate in all company quality, safety standards, and regulations.
• Manage time effectively in scheduling and performing service calls.
• Present a positive demeanor to the customer and company employees.
• Troubleshooting and repair/replacement of system wiring, field devices, and head-end components.
• Use as necessary and with precision, such tools as red-lined drawings, manufacturer system schematics/manuals, digital, or analog multimeter, toner/wand, system computers, and/or company provided notebook computer.
• Provide exceptional workmanship at levels (organization, detail, neatness, and quality).
• Process all paperwork in a timely manner
• Provide legendary customer support and training.
• Maintain a neat and clean service vehicle and up to date vehicle trip logs.
• Other responsibilities as assigned.


Qualifications

Physical and Mental Requirements:
• Must be self-motivated, positive in approach, and present a professional image.
• Must possess critical thinking skills, as well as the ability to effectively read, write, and give oral presentation(s).
• Must be able to act as the Company liaison for interface with customer representative(s).
• Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting, and quality requirements.
• Must be able to travel within the branch territory and/or regional territory as needed.
• Must be able to work at various heights using a ladder and in confined spaces, must be able to lift 50 pounds, and move up to 75 pounds

Tools:
• Basic Hand Tools: screwdriver – all sizes (regular and Phillips,), drywall saw, torpedo level, tape measure, snips (with belt sheath), pliers (adjustable, needle nose, lineman), hammer, cable stripper, insulated crimping tool, flashlight and gloves. Multimeter, butt-set, toner/wand, coax compression and/or hex crimp tool.
Education, Certification, License, and Skill Requirements:
• Must possess at least a High School diploma or GED equivalency, Associates degree preferred.
• Work history must contain a minimum of five (5) years of experience in the fire alarm industry.
• Must be highly competent with a computer, knowledge of RS232, RS485, Ethernet, TCP/IP protocols, and be able to comprehend software programs for the required systems.
• NICET Certification or CSA beneficial.
• Must be able to pass a background check for an Alarm Agent License or have a current Alarm Agent License.
• Must possess system certifications from various manufacturers. IES is a Strategic Partner for the Edwards/UTC product line and various special systems.
• Must have a clean driving record and meet company minimum driving standards.


Career Path:
• Lead Fire Alarm Service Technician


Minimum Years of Experience

2-4
License Required

No
Minimum Education

High School
Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.