Client Service Associate
4 weeks ago
Description
Envestnet is seeking a passionate and talented Client Service Associate – Advisor to join our Service - Advisor team. This position is expected to report to our Berwyn, PA or Raleigh, NC office.
Envestnet is transforming the way financial advice and wellness are delivered. Our mission is to empower advisors and financial service providers with innovative technology, solutions, and intelligence to make financial wellness a reality for everyone.
Since our founding 20 years ago, we are fully vested in helping people live an intelligent financial life. If you love the idea of working in a Fintech company with the environment and excitement of a start-up where you are making everyday impact - then read on.
Job Summary:
We are looking for Client Service Associate – Advisor to deliver consultation and support to financial advisors through inbound calls. They will act as a Subject Matter Expert both internally and externally on platform functionality. This position is essential to ensuring the highest level of customer satisfaction through a strong sense of client advocacy when resolving issues and differentiated by a consultative approach.
Job Responsibilities:
- Act as a Subject Matter Expert both internally and externally on platform functionality
- Provide support and training to clients on how to effectively use Envestnet in their practices via inbound phone calls
- Demonstrate outstanding advisor support through proven service techniques
- Ensure accuracy of internal knowledge sharing application (One Note)
- Provide support and training to clients, specializing in helping advisors with website navigation of the Envestnet platform, and Operational Support for our RIA clients.
- Collaborate with internal teams to resolve client questions and requests in an accurate and timely manner, escalating when necessary.
- Establish and maintain a positive and professional relationship with clients. Assist in setting and managing client expectations for completion of work.
- Adherence to and application of Envestnet legal, compliance, risk, business continuity and administrative policy within the role and department(s) including the timely completion of training & awareness, affirmations and testing as requested.
- As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk.
Required Qualifications:
- Bachelor’s degree in business, finance or related field of study
- Exemplary customer service and interpersonal skills
- Comfortable operating in tight deadlines with the ability to balance multiple priorities
- Ability to quickly grasp complicated situations and determine the best course of action
- Commitment to maintain professional demeanor and courtesy
- Willing to build relationships and work both individually and in a collaborative approach
- Well-developed organizational skills, with attention to detail
- Proficiency in MS Office Suite
Preferred Qualifications:
- Bachelor’s degree in business, finance, or related field of study
- 1-3 years of experience in the financial services area in a client facing role
About Us:
Envestnet is a leading independent provider of technology‐enabled investment and practice management solutions to financial advisors who are independent, as well as those who are associated with small or mid‐sized financial advisory firms and larger financial institutions. Envestnet's technology is focused on addressing financial advisors' front, middle, and back‐office needs while leveraging our platform to grow their businesses and expand client relationships.
We offer a highly competitive compensation and benefits package as well as the excitement, challenges, and rewards of a fast-growing, entrepreneurial company
Why Choose Envestnet:
- Be a member of a leading financial services and products innovation company
- Competitive Compensation/Total Reward Packages that include:
- Health Benefits (Health/Dental/Vision)
- Paid Time Off (PTO) & Volunteer Time Off (VTO)
- 401K – Company Match
- Annual Bonus Incentives
- Parental Stipend
- Tuition Reimbursement
- Student Debt Program
- Charitable Match
- Wellness Program
- Work on global projects with diverse, energetic, team members who respect each other and celebrate differences.
Envestnet is an Equal Opportunity Employer.
Envestnet refers to the family of operating subsidiaries of the public holding company, Envestnet, Inc. (NYSE: ENV).
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