Maintenance Technician

5 days ago

Newark, United States Aire Serv Full time


Aire Serv is seeking a highly-motivated, customer-focused HVAC Maintenance Technician / Duct Cleaner to join our team. The ideal candidate will be responsible for cleaning air ducts, dryer vents, and other HVAC components to ensure proper functioning and maintain indoor air quality. The job will require the use of specialized tools and equipment, as well as adherence to safety protocols and regulations. 


This is a customer-facing, residential service role where you’ll meet the customer in their home, complete the necessary maintenance, and talk with them about recommended solutions. You will succeed here by providing a world-class experience and caring about the customer's needs.

At Aire Serv, we’re known for our excellent customer service, professional image, and Done Right Promise. We’re looking for someone who can live up to our high standards of service and professionalism. If that’s you, apply today, and someone from our team will respond within 24 hours.


Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining us at Aire Serv as an HVAC Maintenance Technician:

  • Paid training at our company facility with additional training opportunities over time
  • Branded company van
  • Fuel card
  • iPad loaded with all the apps and forms you’ll need
  • Tool account
  • Uniforms provided
  • Paid time off after 90 days of service, plus paid holidays
  • Health coverage after 90 days
  • Simple IRA retirement plan, after 90 days
  • Year-round employment
  • Additional earning potential with spiffs, commission, and bonuses for performance
  • Career path based on your goals and aspirations


Your Responsibilities as an HVAC Maintenance Technician / Duct Cleaner

  • Conduct thorough inspections of HVAC systems and components
  • Clean air ducts, dryer vents, and other HVAC components using specialized tools and equipment 
  • Remove and dispose of debris and contaminants from HVAC systems
  • Install or replace air filters as needed
  • Adhere to safety protocols and regulations at all times
  • Maintain accurate records of services performed and materials used
  • Provide excellent customer service and answer any questions or concerns related to HVAC systems 
  • Build relationships with customers to help understand their needs now and in the future


To Succeed in this Role

We employ a front-line service system that, when followed, will consistently generate 5-star reviews.

The office team has your back and will ensure you have sufficient time with each customer to do a thorough and complete job.

  • You are willing to take on the hot attics and crawl spaces to get the job done. And you are willing to take the time to explain things to the customer in a way they will understand.
  • You are committed to continued training, taking advantage of company-provided opportunities, and investing time into your personal and professional development.


How We’ll Measure Performance

Here are some ways we’ll measure your performance in the role.

  • Punctuality, Reliability, and Availability – These things impact our customers and the rest of the team.
  • Quality of Work – The work must be done correctly the first time.
  • Efficiency – Doing the job well and promptly are critical to success in this role.
  • Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring high customer satisfaction.
  • Key Service Metrics – We use a scorecard system so that you have clear goals that you are confident you can achieve and will know exactly how you are performing.


How to Know If This is the Job for You

  • You are team-oriented. When you join Aire Serv as an HVAC duct cleaner / maintenance technician, you will be part of our local team and a larger community of like-minded technicians.
  • You love a smooth process. Our HVAC techs follow our Aire Serv process, ensuring a consistent and amazing experience for our clients, while growing their income and career.
  • You empathize with the customer. You understand what a customer is going through and show that you care by listening to their concerns. You walk them through their options in a way that the customer understands. You are there to help today and in the future.


Job Requirements

These are the minimum requirements to be considered for this position.

  • High school diploma or equivalent
  • At least 1-2 Years of HVAC experience
  • Ability to follow safety protocols and regulations
  • Excellent communication and customer service skills
  • Valid driver's license with a clean driving record
  • Ability to climb ladders and work in confined spaces
  • Ability to lift heavy equipment and materials up to 50 pounds
  • Ability to work in various weather conditions


Benefits & Pay

The pay range for this position is highly competitive, and Aire Serv bases the pay on your experience and technical knowledge. We are looking to hire the person with the best attitude. If that is you, apply today

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