Physical Therapy Central Scheduler

7 months ago

Virginia Beach, United States Sentara Full time

City/State

Virginia Beach, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara Health HYBRID Remote Physical Therapy Central Schedulers in Hampton Roads, VA

~Full Time and Day shift~

Monday-Friday

The position will be hybrid - remote with onsite training requirements or when there is a business need.

Responsibilities:

Scheduling outpatient rehab therapy appointments for patients based on physician orders.

Obtaining information required for scheduling, verifying patient information, and completing patient registrations.

Managing a high volume of phone calls continuously during a given shift while maintaining a superior level of attention to detail

Engaging with patients and team members in a professional manner while providing exceptional customer service in a fast-paced environment

Minimum Qualifications:

HS - High School Grad or Equivalent One of the four skill levels required:

Transferrable skills (i.e., 1 year or more in a call center environment)

One year experience with medical insurance in a hospital or physician's office

One year experience in a healthcare environment

Completion of healthcare related certificate program.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Sentara Healthcare offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve

Keywords: Physical Therapy, rehab, scheduler, remote, scheduling, appointments, medical records, PT, Indeed, Monster, Talroo-Allied Health

Job Summary

Schedules appointments for outpatient rehab for a number of services including but not limited to, physical, occupational, and speech therapy, chiropractic, nutrition, and massage. Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and service type requested, has been scheduled. Responsible for order reading orders, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

Two of the four skill levels required: 1. Transferable skills (i.e., 1 year or more in a call center environment); 2. One year experience with medical insurance in a hospital or physician's office; 3. One year experience in a healthcare environment or 4. Completion of healthcare related certificate program.

Qualifications:

HS - High School Grad or Equivalent (Required)Customer Service, Healthcare, Medical Office, Medical Terminology

Skills

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.


In support of our mission “to improve health every day,” this is a tobacco-free environment.

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