Client Service Coordinator

2 weeks ago

Mesa, United States SYNERGY HomeCare Full time

At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Client Service Coordinator to join our independently owned and operated national agency.

Client Service Coordinator Benefits include:

Competitive pay ranges Paid earned vacation  Liability Insurance, Workers’ Compensation coverage, and unemployment insurance. Weekly Pay Medical Coverage  Paid Time Off Sick Time Off Medical Benefits A great culture to work in

Client Service Coordinator  Primary Responsibilities:

Schedule caregivers with clients and communicate to all parties Utilises scheduling software and all functions to enhance productivity  Communicates at high level with colleagues Team player, able to work efficiently/effectively with others Conducts daily/weekly reporting Conducts quality calls and quality visits Confirm and update caregiver availability including vacation, sick time, and holidays Varifies payroll daily Establishes and build realtionships with contract providers Document skills and attributes of caregivers to ensure strong matching to clients Follow up with new caregiver hires to explain the scheduling process Establish a great rapport with caregivers and clients Is on call as per on call calendar requirements Participates in new hire orientation  Creates a great working environment Uses software at a high level Works under the direction of the Client Service Manager

Client Service Coordinator  Requirements:

Experience  – One year experience in a home care setting preferred Education  – Associates degree, or 5 years with a proven track record in a customer service setting Skills  – Exceptional customer service skills, time management skills, excellent communication skills Characteristics  – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn. Requirements - Will be required to obtain CPR, First Aid, TB and Level 1 FCC within 60 days of being hired

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