Store Manager

1 month ago

Camden, United States Littlefield Retail Group, Inc. Full time

Job Title: Littlefield Express – Store Manager


Job type: Full-time/Part-time


General Job Description:

We are seeking a reliable and customer-oriented individual to join our team as Store Manager. The ideal candidate will have excellent communication skills, attention to detail, and a friendly demeanor. As a Store Manager, you will play a crucial role in providing exceptional customer service, processing transactions accurately, and maintaining a clean and organized store and checkout area. You will also be responsible for creating and maintaining a well-functioning, highly effective store team.


Duties and responsibilities:

  • Greet customers in a friendly and professional manner.
  • Efficiently and accurately process customer transactions, including cash, credit, and debit payments.
  • Ensure that the correct prices and discounts are applied to each item.
  • Provide information about products, promotions, and store policies to customers.
  • Handle customer inquiries and resolve any issues or concerns in a prompt and courteous manner.
  • Maintain a clean and organized checkout area, including replenishing bags, receipt paper, and other supplies.
  • Monitor and report any discrepancies or suspicious activities at the checkout.
  • Collaborate with other team members to ensure the smooth and efficient opera on of the store.
  • Follow all safety and security procedures to protect customers, employees, and company assets.
  • Restocking shelves, coolers, and displays and maintaining a neat and visually appealing store environment.
  • General cleaning of the store to include service areas, restrooms, sales floor, food prep area, and parking lot.
  • Other duties as assigned.


Qualifications for the job:

  • High school diploma or equivalent preferred.
  • Previous experience in a cashier or customer service role is preferred.
  • Mathematical skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to handle cash transactions accurately and efficiently.
  • Basic computer skills and familiarity with point-of-sale systems.
  • Positive attitude and a willingness to assist customers.
  • Ability to stand for extended periods and lift/move objects up to 25+/- pounds.
  • Flexibility to work evenings, weekends, and holidays as needed.


Supervision and Leadership:

  • To Provide guidance, support, and leadership to all team members.
  • Oversee daily operations and ensure team members adhere to company policies and procedures.
  • Develop and implement an efficient employee schedule to ensure the operations of the store are first priority.


Training and Development:

  • Conduct training sessions for new team members, ensuring they are familiar with deli or cashier procedures.
  • Provide ongoing coaching to enhance team members' skills and performance.
  • Foster a positive and collaborative work environment.


Inventory Management:

  • Monitor and manage inventory levels for deli or cashier supplies.
  • Place orders and restock items as needed.
  • Conduct regular inventory checks to minimize shortages and waste.


Quality Control:

  • Ensure the quality and freshness of deli products, conducting regular checks for adherence to recipes and presentation standards.
  • Monitor cashier transactions for accuracy and adherence to cash-handling policies.


Customer Service Excellence:

  • Address escalated customer inquiries or concerns, providing solutions and ensuring customer satisfaction.
  • Lead by example in delivering exceptional customer service and fostering a positive customer experience.


Cash Management:

  • Oversee cash handling procedures, including opening and closing registers, making change, and preparing deposits.
  • Conduct periodic cash audits to ensure accuracy and accountability.
  • Process end of day paperwork and report in a timely manner to the corporate office.


Communication:

  • Communicate effectively with the Assistant Manager and team members, providing updates on tasks, goals, and changes in procedures.
  • Collaborate with the Assistant Manager to maintain seamless operations.
  • Respond to corporate, supervisory, and auditor emails in a timely manner.


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