Shift Supervisor, Second Shift

If you answered "Yes" to the questions above, then YOU are exactly the person we have been looking for to join our growing team The mission of the Children's Attention Home is to provide nurturing care and life-changing services for youth and families in need. Every person on our 60+ member team has an important role that leaves a lasting impact on the lives of those we serve.

As a provider of residential services to children who have experienced situations of abuse, neglect, or homelessness, we must take the utmost care when reviewing candidates. Hiring policies are taken directly from the state and federal standards under which we operate. All candidates must agree to a SC Central Registry Check, SLED check, and fingerprinting.

Position Summary and Purpose:

The Cottage Supervisor is responsible for the direction, management, and supervision of the residential team in the delivery of programs, activities, and services for residents in their designated cottage. The Cottage Supervisor serves as the primary leader for their assigned cottage during shift hours, after regular business hours, and on scheduled weekends.

Primary Responsibilities

• Plans, schedules, supervises, and coordinates the daily work of the residential teammates in your designated cottage.
• Works in collaboration with the Care Coordinator to provide needs-based staffing that meet ratio requirements for child supervision, activities, appointments, transportation, and on-site events.
• Responsible for ensuring assigned team members are in compliance with all applicable regulatory standards including educational requirements such as mandatory training sessions.
• Assigns, reviews, and evaluates the work of assigned team members.
• Holds assigned team members accountable to established policies and procedures in conjunction with the Interim Executive Director.
• Supervises routine shift maintenance of assigned cottage and reports any issues to maintenance.
• Reviews Paid Time Off requests for staffing feasibility and determines approval status.
• Holds regular and as needed staff meetings and training sessions with Youth Care Specialist I, II, and Team Leads that work in your designated cottage.
• Holds one-on-one meetings with direct reports on a monthly basis or more frequently if needed.
• Serves as a member of the intake team in the designated cottage being responsible for ensuring all aspects of the intake process are completed successfully for new admissions.
• Translates and interprets pertinent information from leadership meetings to assigned team members.
• Serves as a contact person for outside groups, agencies, volunteers and/or visitors as needed.
• Collaborates with Care Coordinator and Social Worker in development and implementation of a therapeutic setting for the residents in the Enhanced Care Program.
• Intervenes, responds to, assesses and reports on critical incidents and emergencies. Assist direct reports with de-escalation when needed.
• Serves as a member of the treatment team to assist the Care Coordinator in evaluating goal progress and placement stability for residents residing in the designated cottage.
• Works in collaboration with Care Coordinator and Social Worker to provide support with family visitation as needed

Secondary Job Functions:

• Form mutually respectful and trustful working relationships with peers. Models appropriate team building skills and behavior.
• Serves as a role model for the residents.
• Performs related duties as assigned.

Competencies:

• Communicate well with fellow employees and comfortable working as part of a team.
• Ability to lead and instruct individuals and teams.
• Experience managing the performance of subordinates and aligning their individual goals with those of the organization.
• Creative problem-solver.
• Must have excellent communication skills and the ability to utilize those skills on a daily basis to connect with internal clients, external clients, and employees in a timely manner.
• Ability to independently manage workload, set priorities, meet deadlines, work under pressure and adjust to change.
• Demonstrate integrity, strong character and a strong commitment to the mission and values of the organization when working with employees.
• Self-motivated and able to operate with little supervision while working under pressure with tight timeframes and deadlines.
• Demonstrate maturity in decision-making and initiative all while being a team player and collaborator.
• Work well under pressure with tight timeframes and deadlines.
• Strong project management skills.
• Excellent management of multiple tasks.
• Ability to maintain the highest level of confidentiality.
• Present self in a professional manner and have the ability to interact with all levels of organization and outside contacts.
• Analysis skills - ability to review a problem and recommend appropriate solutions based on knowledge of job and company procedures.
• Interpersonal skills - listening to others, work well in a team environment.
• Ability to present ideas clearly and concisely.
• Strong organizational skills.
• Adaptability - adapt to change in the work environment, manages competing demands and ability to handle frequent changes.
• Dependability - consistently at work on time, follow instructions, respond to the manager's instructions.
• Strong computer skills - including some Microsoft Office software programs and industry specific computer software.

Education and Training:

A bachelor's degree in a Human Services, or a related field, or equivalent work experience is required. Two years' experience in a group home setting, with prior supervisory experience, is required.

License:

A valid driver's license is required and must be maintained throughout employment.

Physical Demands and Working Conditions:

Must be physically able to operate a variety of office equipment including a computer, telephone, etc.

Constant: standing. Frequent: repetitive use of hand, walking, standing, bending neck and waist, squatting, climbing, kneeling, twisting neck and waist, simple and power grasping of left and right hand, fine manipulation of left and right hand, reaching above shoulder level, reaching below shoulder level. Lifting objects up to 50 pounds from below the waist to a height of 3 feet. Restraining, with assistance, minors up to 18 years of age, weighing 150 pounds or more for up to 30 minutes. Occasionally running up to 75 feet over uneven ground. Must be able to exert up to twenty-five pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects or children.

Disclaimer and Acknowledgement:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.