Operations Supervisor

Responsibilities

: People - Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives - Establish and sustain that performance standards are communicated that are specific and measurable - Interview hourly associates and provide recommendations for hire - Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates - Motivate and engage associates by focusing on team accomplishments and recognition Operations - Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control - Conduct team meetings - Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training - Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift - Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution - Complete all necessary records and reports in a timely and accurate fashion Finance - Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc. - Understand the relationship between decision-making and profitability - Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets Safety - Ensure day-to-day management and associate activities are aligned with the location safety strategy - Provide associates with communication, training, feedback, and direction to ensure safe performance - Ensure compliance with all applicable regulatory agencies and company policies and procedures - Conduct safety observations Growth / Customer Experience - Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily - Ensure the customer knows that we are committed to helping them meet their objectives - Determine areas that could benefit from Continuous Improvement efforts Fleet/Assets - Properly plan work assignments to ensure effective use of fleet equipment - Work with hourly associates to ensure they understand safe and efficient operation of equipment - Work with vendors to ensure equipment is maintained - Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete - Other projects and tasks as assigned by supervisor

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