LMS Manager

Benefits: 401(k) matching Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Vision insurance Wellness resources The LMS Manager will lead all activities and tasks related to the Sport Clips learning environment in its Learning Management System (LMS) and to ensure Sport Clips Team Members have the necessary tools and knowledge to efficiently use the system. Included in their responsibilities, they will consistently evaluate the current LMS, select a new LMS if necessary, and role it out to end users in a large-scale franchise organization. Scope:

The LMS Manager is part of the Training Team and will report to the Director of Training & Development. This position will serve as an individual contributor. The LMS Manager will be the primary person responsible for the day-to-day operation and maintenance of the Sport Clips University learning management system. This includes but is not limited to: 

Reporting, course assignments, maintenance of completion records, building and maintaining curricula. Responding professionally to help desk requests for assistance. Interfacing with various departments to align technology platforms and produce needed reports. Training users on LMS functions in partnership with the Training Team. Managing training and support for new and existing LMS Superusers (Coaches).  Work closely with other departments and contributors of LMS content to ensure that the latest and current versions of documents and courses are posted on the LMS. Work closely with other suppliers and SCI departments to continually improve the LMS and its related procedures. Maintain accurate training records, including historical records.  Implement changes to the LMS architecture as needed to support the changing needs of Sport Clips’ business. Key Criteria/Requirements: Three years of experience evaluating, selecting, and implementing Learning Management Solutions in a large-scale franchise organization or a large multi-unit organization. Familiarity with eLearning authoring tools and their outputs, such as SCORM, xAPI, etc. Excellent verbal and written communication skills with an ability to communicate technical concepts in non-technical terms. Excellent customer service skills and a positive, service-oriented attitude. Flexibility to shift focus in a fast-paced environment with continually changing priorities. Firm grasp of Microsoft Office suite programs: Word, Excel, Outlook, PowerPoint, Publisher, etc. Strong critical thinking/problem-solving skills and ability to build on experience to use technology to bring opportunities that align the training contents with the goals of the Company. Technical skills including troubleshooting, and understanding of directory, file structures, and systems. Ability to troubleshoot and resolve technical issues. Ability to collaborate with others at all levels of the organization as well as vendors. Ability to gain new technical skills quickly. Ability to multi-task and be a self-starter. Ability to check all technical material for consistency and accuracy. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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