System Analyst

4 weeks ago


Chantilly, United States General Dynamics Information Technology Full time

Systems Analyst

Transform technology into opportunity as a Systems Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Analyst you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Analyst joining our team to provide second-level technical support to ensure end users' day-to-day IT equipment and access is operational.

HOW A SYSTEMS ANALYST WILL MAKE AN IMPACT

●Providing support as a Tier 2 Service Desk Technician.

●Delivering excellent customer service and quick resolution of technical issues for customer.

●On-site support, implementation, reimaging, maintenance, troubleshooting and repair of desktops, notebooks, printers, and associated peripherals.

●Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies. 

●Supporting Microsoft Office and Active Directory products. 

●Documenting and tracking customer incidents and requests via ticketing management system by ●updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable. 

●Isolating and resolving issues with individual workstations. 

●Acting as a resource to answer user questions about hardware and software issues.

WHAT YOU’LL NEED TO SUCCEED:


● Education: Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
● Required Experience: 1+ years of directly related experience supporting help desk operations.
● Security Clearance Level: Minimum Secret, must be upgradeable to TS/SCI
● CompTIA Security+ certification with valid CE status.
● Microsoft MD-// or Azure certification
● Location: On Site, Guantanamo Bay Naval Base, Guantanamo Bay, Cuba
● US Citizenship Required

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work
● K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays



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