System Analyst
4 weeks ago
Systems Analyst
Transform technology into opportunity as a Systems Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Systems Analyst you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Analyst joining our team to provide second-level technical support to ensure end users' day-to-day IT equipment and access is operational.
HOW A SYSTEMS ANALYST WILL MAKE AN IMPACT
●Providing support as a Tier 2 Service Desk Technician.
●Delivering excellent customer service and quick resolution of technical issues for customer.
●On-site support, implementation, reimaging, maintenance, troubleshooting and repair of desktops, notebooks, printers, and associated peripherals.
●Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
●Supporting Microsoft Office and Active Directory products.
●Documenting and tracking customer incidents and requests via ticketing management system by ●updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.
●Isolating and resolving issues with individual workstations.
●Acting as a resource to answer user questions about hardware and software issues.
WHAT YOU’LL NEED TO SUCCEED:
● Education: Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
● Required Experience: 1+ years of directly related experience supporting help desk operations.
● Security Clearance Level: Minimum Secret, must be upgradeable to TS/SCI
● CompTIA Security+ certification with valid CE status.
● Microsoft MD-// or Azure certification
● Location: On Site, Guantanamo Bay Naval Base, Guantanamo Bay, Cuba
● US Citizenship Required
GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work
● K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
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