Regional Service Technician 1

6 months ago

Joliet, United States Pomeroy Full time

Job Description

Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Same as a Level I, but 2-3 years of experience and slight added duties of assisting fellow technicians in trouble shooting.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.If assigned a company vehicle it will be the technicians responsibility to maintain the vehicle in a high state of repair and cleanliness, making sure that all maintenance is up to date and completed.In some instance our Technicians are required to work out of their own personal vehicles. In this instance they are required to keep accurate records for mileage re-imbursement. The technician must also keep their vehicle properly maintained which includes cleanliness and regular maintenance intervals. These Technicians are also required to maintain a clean MVR.Must maintain good troubleshooting skills and increase their break-fix knowledge to help the company maintain IT hardware/software support for our customers in a retail/office type environment and assist your fellow technicians in resolving more complex issues or troubleshooting.Follow company guidelines and procedures for maintaining your assigned inventory. The inventory location could be Company Vehicle, Storage Unit or HUB location. This will include confirming all good in-bound parts for replenishment or service calls. Shipping out defective parts in a timely manner. The return of good parts no longer needed through the excess return process. And keeping accurate records of the inventory and location cleanliness.As you will be the front line for our company it is expected of you to have exceptional customer service skills and help us to maintain a very high customer satisfaction level.Pomeroy technicians utilize a Web based ticketing system to run service calls within their assigned zones. It is the responsibility of the technicians to make sure these tickets are maintained and updated daily. This will include properly updating your tickets to reflect the current status for that call as well as writing Correct, Proper and thorough call notes, correct equipment type, serial numbers, return tracking information, parts ordering and parts usage, Call resolutions and others. Regional Service Technicians are performance evaluated on the following criteria: Meeting or exceeding their COT/SLA/RST Utilization goals.Meeting or exceeding Customer Service goals.Meeting or exceeding Inventory management goalsMeeting or exceeding Safety goals and procedures.Meeting or exceeding set goals for training requirements and knowledge base.Meeting or exceeding service call management and expectations.Meeting or exceeding Daily admin tasks and proceduresMeeting or exceeding company standards for Operating and maintaining the Company vehicle if assigned one.Meeting or exceeding company expectations in operating and reporting practices when utilizing a personal vehicle for work.

Supervisory Responsibilities:

None

Minimum Knowledge, Skills and Abilities required:

High School Diploma or equivalent is required.AS/BS Degree in a related Technical field highly desired, but not required.Industry Certifications such as A+, Net+, Server+, or similar are highly desired.Minimum of 2 years Point of Sale repair, Network Equipment repair and PC repair experience highly desired.Minimum 2 years previous experience of Break Fix or Network experience that was performed in a Retail or Office type setting is highly preferred.Must be Safety Oriented and possess excellent Driving Habits and a clean MVR.Must Show good mechanical aptitude and possess the ability to Troubleshoot equipment to a sub-assembly level. You will also be utilized in assisting fellow technicians who may call upon you for support.Prior low voltage experience with voice/data cabling experience preferred.Ability to operate and maintain various tools, media devices and testers used to troubleshoot customer hardware/software issues.Excellent customer service skills required to properly interface with end-user customers. Must show good verbal and written communication skills. Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in web-based service calls.Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA). The ability to work in adverse repair/installation environments and diffuse stressful situations. Must possess the ability to work independently while being a strong team player when needed.Must be physically able to lift and carry up to 50 pounds when needed. Must be able to sit for extensive periods of time while driving. Must also be able climb a ladder up to 15' high when needed. Must be able to operate and work from an aerial work platform when needed. Must be able to pass various certification tests (Weights & Measures, etc)Company provides retail-oriented technology services 24/7/365. This position requires our technicians to be willing and available to work evenings, weekends, and holidays and be on-call to support all our retail clients.

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions on a daily basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment and tools; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs and ladders. Specific vision abilities required by this job include close vision and the ability to adjust focus and work in some low light areas.

Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients, Vendors and management. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

General office environment

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within a retail or office environment, with standard office and retail equipment available.

Position Type

Reg. Full Time Benefitted

Hiring in the following location(s):

JOLIET, IL; Plainfield, IL; Naperville, IL

Scheduled Work Days

Monday-Friday oncall Required

Scheduled Work Hours

8:00AM-5:00PM flexible/hrs oncall Required

  • Registered Behavior Technician

    1 month ago

    Joliet, United States The Place for Children With Autism Full time

    Registered Behavior Technician (RBT) - Southern Region 3033 W Jefferson St, Suite 105, Joliet, IL 60435 Apply We offer Paid Training while you prepare to receive your RBT Certification! We Set You Up for Success: We're here to support you every step Technician, Registered, Behavior, Healthcare, Tech

  • Field Service Technician

    4 weeks ago

    Joliet, Illinois, United States Insight Global Full time

    Job Title: Field Service Technician - MidwestA leading company, Insight Global, is seeking a skilled Field Service Technician to join their team in the Midwest region. The ideal candidate will have 5-10 years of experience in pump maintenance, installation, repairs, and inspections.Key Responsibilities:Travel to various sites in the Midwest for hands-on pump...

  • Commercial Tire Service Technician

    3 weeks ago

    Joliet, Illinois, United States Pomp's Tire Service Full time

    Job Summary: We are seeking a skilled Commercial Tire Service Technician to join our team at Pomp's Tire Service. As a key member of our team, you will be responsible for providing exceptional service to our commercial customers by repairing, inspecting, and maintaining their vehicles in an outdoor environment.Key Responsibilities:Respond to roadside service...

  • Environmental Services Technician

    3 weeks ago

    Joliet, Illinois, United States Caesars Entertainment Full time

    Clean and Maintain a Safe EnvironmentAs an Environmental Services Technician at Caesars Entertainment, you will be responsible for maintaining a clean and safe environment for our guests and employees. Your duties will include cleaning slot machines, ashtrays, and trash cans, as well as vacuuming carpet and sweeping and mopping tile floors. You will also be...

  • Commercial Tire Technician

    3 weeks ago

    Joliet, Illinois, United States Goodyear Full time

    Job Summary:As a Commercial Tire Technician at Goodyear, you will be responsible for servicing commercial tires, including dismounting, mounting, and repairing any type of tire. You will also perform match mounting, match mating dual assemblies, and radial runout as necessary. Additionally, you will inflate tires to prescribed PSI per load requirements and...

  • Sales and Service Technician

    4 weeks ago

    Joliet, Illinois, United States Firestone Full time

    FirestoneJob SummaryAs a Sales and Service Technician at Firestone, you will be responsible for providing exceptional customer service and ensuring customer satisfaction with our products and services.Key ResponsibilitiesAssess customer needs through direct interactions and recommend appropriate products and services.Effectively communicate sales and...

  • Commercial Tire Technician

    4 weeks ago

    Joliet, Illinois, United States Pomp's Tire Service Full time

    Job Summary: We are seeking a highly skilled Commercial Tire Technician to join our team at Pomp's Tire Service. As a key member of our team, you will be responsible for providing exceptional service to our commercial customers by repairing, inspecting, and maintaining their vehicles in an outdoor environment.Key Responsibilities:Respond to roadside service...

  • Equipment Service Technician

    3 weeks ago

    Joliet, Illinois, United States Altorfer Full time

    Job SummaryWe are seeking a skilled Equipment Service Technician to join our team at Altorfer. As a key member of our maintenance team, you will be responsible for performing service repairs, including components and general maintenance, to ensure our equipment is in top working condition.Key ResponsibilitiesPerform service repairs, including components and...

  • CDL-A Regional Swing Driver

    4 weeks ago

    Joliet, Illinois, United States Mohawk Industries Full time

    Regional Swing Delivery Driver OpportunityMohawk Industries is seeking a skilled Regional Swing Delivery Driver to transport our products to flooring retail centers, warehouses, distribution centers, and job sites. As a Regional Swing Delivery Driver, you will be responsible for ensuring timely and safe delivery of our products to customers across the...

  • Regional Class-A CDL Driver

    4 weeks ago

    Joliet, Illinois, United States Quality Carriers Full time

    Job Summary:Quality Carriers is seeking a skilled Class-A CDL Regional Company Driver to join our team. As a Regional Driver, you will be responsible for hauling a variety of products across the country, with a focus on tanker and hazmat cargo. Responsibilities:* Operate a tractor trailer combination vehicle safely and efficiently* Meet or exceed all safety...

  • Commercial Tire Service Technician

    4 weeks ago

    Joliet, Illinois, United States Goodyear Full time

    Job SummaryAs a Roadside Technician at Goodyear, you will be responsible for providing exceptional service to commercial customers by repairing or changing tires, performing tire maintenance tasks, and ensuring compliance with safety regulations.Key ResponsibilitiesDispatched to customer locations to repair or change tiresService commercial tires, including...

  • CDL-A Regional Van Truckload Driver

    4 weeks ago

    Joliet, Illinois, United States Schneider Full time

    Job OverviewSchneider is seeking a skilled CDL-A Regional Van Truckload Driver to join our team. As a Regional Van Truckload Driver, you will be responsible for hauling freight on different routes and in various areas of the country.Key ResponsibilitiesHaul freight on different routes and in different areas of the country.Deliver goods to customers in a...

  • Endoscopic Technician

    3 weeks ago

    Joliet, Illinois, United States Ascension Full time

    Job SummaryAscension is seeking an Endoscopic Technician to support endoscopic procedures by preparing equipment, field, and managing specimens. The ideal candidate will have a strong background in medical procedures and excellent communication skills.ResponsibilitiesPrepare patients for procedures by reviewing medical history, positioning patients, and...

  • Regional Van Truckload Driver

    4 weeks ago

    Joliet, Illinois, United States Schneider Full time

    Job OverviewSchneider is seeking a Regional Van Truckload Driver to join our team. As a Regional Van Truckload Driver, you will be responsible for hauling freight across the country, with a focus on delivering high-quality service to our customers.Key ResponsibilitiesDrive a Schneider truck to transport freight across the countryDeliver freight to customers...

  • Endoscopic Technician

    4 weeks ago

    Joliet, Illinois, United States Ascension Full time

    Endoscopic Technician Job SummaryWe are seeking an experienced Endoscopic Technician to join our team at Ascension. As an Endoscopic Technician, you will play a critical role in supporting endoscopic procedures by preparing equipment, field, and managing specimens. You will also be responsible for preparing patients for procedures, reviewing medical history,...

  • HVAC Service Technician

    4 weeks ago

    Joliet, Illinois, United States Lane Valente Industries Full time

    Job DescriptionLane Valente Industries is a leading international construction and facility maintenance company with a strong presence in the U.S. and Canada.We are seeking a skilled HVAC Service Technician to join our team of field technicians who service top U.S. corporations.The ideal candidate will have a strong emphasis on integrity and learning, with a...

  • Registered Behavior Technician

    3 weeks ago

    Joliet, United States The Place for Children With Autism Full time

    We offer Paid Training while you prepare to receive your RBT Certification!Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.We Set You Up for Success:We're here to support you every step of the way, starting with mandatory training and certification. With our guidance, you'll become a...

  • Registered Behavior Technician

    3 weeks ago

    Joliet, United States The Place for Children with Autism Full time

    We offer Paid Training while you prepare to receive your RBT Certification!We Set You Up for Success:We're here to support you every step of the way, starting with mandatory training and certification. With our guidance, you'll become a Registered Behavior Technician (RBT) in no time, equipped with the skills and knowledge to excel in your role.What We Need...

  • Tractor Technician

    4 weeks ago

    Joliet, Illinois, United States J.B. Hunt Transport, Inc. Full time

    Job Summary:As a Tractor Mechanic at J.B. Hunt Transport, Inc., you will be responsible for performing intermediate-level repairs on tractors, including maintenance and troubleshooting. You will work independently and as part of a team to ensure the highest level of customer satisfaction.Key Responsibilities:Perform routine maintenance and repairs on...

  • Diesel Mechanic Technician

    4 weeks ago

    Joliet, Illinois, United States KAG Full time

    Job Summary:This is a challenging and rewarding opportunity to join KAG as a Diesel Mechanic Technician. As a key member of our team, you will be responsible for performing general property and vehicle maintenance & repair duties in and around the shop operations in a fast-paced environment. You will work closely with other technicians to ensure the safe and...