Shift Leader

Shift Leader

The Shift Leader supervises
shifts and/or work areas in the operation of a Papa John’s restaurant to ensure
high quality products and customer service are delivered to ensure restaurant
profitability. Other responsibilities include the management of operations
including the execution of all Company policies, procedures, programs and
systems. Ensure compliance with all federal, state and local laws and ethical
business practices.

Responsibilities

• 
  
• Adheres to guidelines, techniques and
  expectations for each station including, but not limited to, dough
  management, accuracy and proper portioning. Performs assigned work station
  duties such as making quality products, follows all product preparations
  procedures and maintains established product holding times. Consistently
  contributes to achieving the Company’s product goal. Commits to meeting
  the needs and expectations of the restaurant’s customers, minimizes
  customer complaints and responds appropriately to customer needs. Follows
  all policies and procedures as outlined in our TM handbook including, but
  not limited to, image (including car topper for delivery drivers),
  attendance, safety and security.
  
• Exemplifies and exhibits the Core Values,
  maintains a positive attitude, works well with others and is flexible and
  adaptable to change.
  
• Ensures adequate shift coverage for
  restaurant. Provides immediate feedback and corrects problems when
  identified. Maintains product quality, customer service, and performance
  responsibilities (such as MCE readiness, food/labor costs, restaurant
  cleanliness, etc.) within acceptable standards, follows all policies and
  procedures related to shift management.
  
• Contribute to profit goals by ensuring they
  stay within company guidelines and target goals by accurately utilizing
  the FOCUS System. Execute cash management duties. Assist in the management
  of adequate inventory levels using the company’s systems and guidelines to
  minimize loss.
  

Key Ingredients

• 
  
• High School diploma or GED preferred.
  
• Serv-Safe/Local or State Food Service
  Certification preferred
  
• Previous restaurant shift lead experience
  preferred
  

Skills: Cash management; planning
and organization; effective communication