Order Management System

2 months ago

Hoboken, United States Yankee Candle Full time

Newell Brands is a leading $8.5B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 28,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.

Position Overview:

The OMS Analyst role on the OMS (Order Management System) Team will support growing Order Management System with our Direct To Consumer (DTC) business. The Analyst will build/maintain business configurations, rules and workflows within the OMS platform. This role will work closely with ERP, Consumer Services, Commerce and Content Management teams.

Responsibilities:

Work closely with Business, Consumer Services and Supply Chain teams to understand and document business requirements

Work closely with the Product teams to clearly understand the roadmap and business impacts

Drive requirements gathering user workshops, document use cases, create user stories and design workflow processes

Work with Tech Lead to translate requirements into technical specifications and create data mapping artifacts

Assist with training documentation and knowledge transfers

Assist QA team with development of functional test plans and facilitate user acceptance process

Develop comprehensive understanding of the business processes as well as a strong working rapport with business users

Help validate existing business rules for each brand and create new/improve existing business rules based on the brand needs

Work independently while juggling multiple projects simultaneously

Qualifications:

BS in Computer Science, related educational experience, or related professional experience

1+ year of professional experience

Experience with B2C and B2B eCommerce systems is required

Experience working with any OMS is required, experience with Deck Commerce or SF/Mainstreet is a big plus

Understanding of the inventory management, order allocation, fulfillment and returns management is required

A high-level understanding of the order lifecycle and order attributes flow across eCommerce ecosystem

Experience working on the integration with the ERP system is nice to have, SAP/JDE/Oracle EBS knowledge is a big plus

Understanding of the payment processing and fraud management is nice to have

Possess and demonstrate strong logical and critical problem-solving skills

Should have worked in an Agile environment

Should have used issue tracking tools like JIRA

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