![Deloitte](https://media.trabajo.org/img/noimg.jpg)
Manager, Software Solutions Specialist-Product Engineering-ERM
3 months ago
Position Summary
Work you’ll do
We are currently looking for a passionate, innovative, results-oriented candidate with heart-deep commitment to customer satisfaction. This role requires production support leadership for various lines of business and enterprise applications for custom web solutions and third-party vendor products. Responsible for maintaining service-level agreement targets at a portfolio level, as well as identifying opportunities for more holistic product improvements as part of operations and maintenance.
Recruiting for this role ends on August 30th,2024
Responsibilities
Ensure the portfolio maintains minimum set service-level agreement targets for end user support by leading and coordinating a technical team as well as providing hands-on support Working with end users (Deloitte practitioners and members of Enabling Areas) to resolve production issues in a timely manner, and as a point of escalation Collaboration with technical team, business clients, and management regarding trends analysis, root cause analysis, and recommendations for platform enhancements Working closely with our Web/Infrastructure Technology teams for troubleshooting and delivery Leading production troubleshooting and ‘War Room’ Activities. Leading root cause analysis and overseeing technical solutions from ideation through to the live production environment Ensuring that deliverables by the team meet quality and process standards Responsible for walking non-technical team members through technical issues including root cause, steps to reproduce, and impact of a hotfix on the rest of the platform Instilling a culture of execution, operational excellence, and accountability. Seeking and capitalizing on opportunities to improve productivity, improving time-to-market, improving solutions quality, and improving cost effectiveness. Anticipating barriers to change and creating opportunities to remove them. Instilling a culture that is based on knowledge sharing and learning from best practices. Exhibiting high level of professional flexibility and volunteering innovation and new ideas. Mentoring production support analystsThe team
Information Technology Services (ITS) helps power Deloitte’s success. ITS is the engine that helps to drive Deloitte, which serves many of the world’s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The ~2,200 professionals in ITS deliver services internally including:
Cyber security Technology support Technology & Infrastructure Application development and management Relationship management group Strategy Deployment PMO Financials CommunicationsFor more information on ITS, you can visit our dedicated recruitment page at .
Product Engineering
Product Engineering is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. Product Engineering enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, Product Engineering offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.
Qualifications
Required Qualifications:
A Bachelor’s degree in Computer Science or related information technology or equivalent work experience required. 5+ years hands-on experience in Object-Oriented Design (OOD), Unified Modeling Language (UML), stateless distributed architectures, especially within .Net, HTML5/CSS3, and WCF technologies; 3+ of those years working in a product support role directly interacting with end users for day to day operations required. Knowledge of Service-Oriented Architecture (SOA), its principles, and patterns. Clear communications skills, both written and verbal Professionalism during high-pressure situations Flexibility for change in a highly-evolving atmosphere Experience with developing and architecture of software platforms, products Experience with the following Technologies/Methodologies: Strong knowledge and understanding of .NET Framework development techniques Working knowledge of web-based technologies; HTTP, AJAX, Angular , HTML5, JavaScript/jQuery and CSS3 Microsoft .Net, WCF and complementary business layer and front-end technologies. Microsoft SQL Server and other most common backend Microsoft technologies. Ability to travel up to 10% Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futurePreferred Qualifications
Experience with the following Technologies/Methodologies preferred: Experience working with MongoDB Microsoft SharePoint development technologies Hands on experience working with MSMQ and SQL Server Service Broker Agile development environment Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives. Experience with Microsoft framework, with knowledge of technical design patterns and anti-patterns. Capable of building sustainable relationships with colleagues and key individuals. Creativity and ability to think outside-the-box while defining sound and practical solutions. Desire to take the initiative, moving ideas and initiatives forward with clarity. Experience Working with SAFe, Scrum or Agile development processes. Exposure to Cloud platform (AWS/Azure/Google) architecture and developmentThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,700 to $198,400.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation:
#EA_ExpHire
#EA_ITS_ExpHire
Recruiting tipsFrom developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
-
Contracts Analyst
1 week ago
Portland, United States ERM Consulting & Engineering, Inc. Full timeERM seeks an experienced Contracts Analyst for the U.S./ Canada region to serve as a key member of ERMs global Legal Department team. The ERM Legal Department provides legal support for ERMs management and operations globally (over 140 offices in 3 Contracts, Analyst, Client Relations, Legal, Business Services, Business
-
Software QA Engineering Manager
3 weeks ago
Portland, United States CAPSA HEALTHCARE Full time $115,000 - $135,000Job DescriptionJob DescriptionAt Capsa Healthcare, we are more than just a healthcare company. We are a team dedicated to engineering better care and empowering healthcare professionals with innovative solutions. We are a global company with a family-first mentality and we’re looking for someone who shares our commitment to enhancing the healthcare...
-
Software QA Engineering Manager
2 days ago
Portland, United States CAPSA HEALTHCARE Full timeJob DescriptionJob DescriptionAt Capsa Healthcare, we are more than just a healthcare company. We are a team dedicated to engineering better care and empowering healthcare professionals with innovative solutions. We are a global company with a family-first mentality and we’re looking for someone who shares our commitment to enhancing the healthcare...
-
Senior Software Solutions Engineer
1 week ago
Portland, Oregon, United States CorVel Corporation Full timeAs CorVel Corporation continues to expand, we are seeking a dedicated and skilled engineer to support our data-driven cloud initiatives. We are in search of a proactive problem solver who thrives on tackling intricate challenges with creative solutions. Our ideal candidate will have a history of delivering exceptional results and will be a self-motivated...
-
Solutions Architect
7 days ago
Portland, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Software Application Engineer
4 days ago
Portland, Maine, United States Pivotal Solutions Inc Full timeSoftware Application Engineer Position at Pivotal Solutions IncAssessing information needs and formulating a strategic approachDesigning, implementing, and debugging software applicationsRetrieving and displaying data as requiredParticipating in project planning and schedulingOverseeing project timelines and deliverablesMaintaining software systems...
-
Customer Solutions Specialist
1 week ago
Portland, Oregon, United States Precision Solutions Full timeAre you a natural communicator who believes in the power of a positive interaction to resolve challenges? Do you have a knack for presenting innovative solutions to clients? If you are eager to advance your career with a company that aligns with your values, we want to hear from you. Precision Solutions is in search of a Client Solutions Specialist to...
-
Lead Geospatial Solutions Specialist
1 week ago
Portland, Maine, United States WSP Full timeAbout UsWSP is a prominent global firm in environmental consultancy, strengthened by the recent integration of Wood's Environment & Infrastructure and Golder. Our expertise spans environmental, social, and governance (ESG) issues, climate resilience, sustainability, and earth sciences.With a workforce of over 20,000 professionals worldwide, we collaborate...
-
Customer Solutions Specialist
4 weeks ago
Portland, United States Precision Solutions Inc. Full timeJob DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...
-
Staff Software Engineer
2 months ago
Portland, Oregon, United States SUSE Full timeAbout UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads,...
-
Software Engineer
1 week ago
Portland, Oregon, United States Ford Motor Company Full timeJob Overview At Ford Motor Company, we are dedicated to reshaping the future of mobility. Our team is committed to innovation and collaboration, working together to create a better world. Are you prepared to revolutionize the way the world moves? In our Product Development division, we utilize design thinking and user experience methodologies to create...
-
Software Engineer
1 month ago
Portland, Maine, United States Teledyne FLIR Full timeSoftware Engineer - APEXTeledyne e2v Semiconductors - North Falmouth, MABe visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics...
-
Document Management Specialist
2 days ago
Portland, Oregon, United States CCG Business Solutions, LLC Full timeCompany OverviewCCG Business Solutions, LLC is dedicated to providing innovative business solutions that prioritize individual success. With extensive experience in consulting and talent placement, we are currently looking for a Document Controls Specialist.Position OverviewThe Document Controls Specialist will be essential in facilitating the construction...
-
Infrastructure Solution Architect
1 month ago
Portland, Oregon, United States Motorola Solutions Full timeCompany OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...
-
Document Management Specialist
2 days ago
Portland, Oregon, United States CCG Business Solutions, LLC Full timeCompany OverviewCCG Business Solutions, LLC is dedicated to providing tailored business solutions that prioritize individual success. With extensive experience in consulting and talent placement, we are currently looking for a Document Controls Specialist.Position OverviewThe Document Controls Specialist is essential in facilitating the construction of a...
-
Java Software Engineer- SaaS Platform
2 days ago
Portland, United States Aravo Solutions, Inc. Full timeJob DescriptionJob DescriptionAravo Solutions, Inc. is a global leader in third-party risk management, ESG, and vendor lifecycle management solutions. Our cloud-based platform empowers organizations of all sizes, from Fortune 100 to mid-level enterprises, streamline vendor management processes, mitigate risk, and drive strategic decision-making. We provide...
-
Product Development Engineer
2 months ago
Portland, Oregon, United States Michael Page Full timeNew opportunity created due to internal promotions Great opportunity to join a growing Product Development team About Our Client My client is a leading provider of innovative machinery solutions for a variety industries. They pride themselves on their commitment to quality, cutting-edge technology, and exceptional customer service while being dedicated to...
-
Senior Software Engineer
3 days ago
Portland, Oregon, United States VYNYL Full timeWelcome to Vynyl: Where Software Innovation Meets Design ExcellenceVynyl stands at the forefront of technology, delivering premier software and design solutions to prominent organizations across various industries, including finance and healthcare. Our specialization focuses on tackling significant challenges in areas such as Product Design & Development,...
-
Senior Engineer, Software Engineering
1 week ago
Portland, United States XPO Full timeSolutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while...
-
Senior Engineer, Software Engineering
3 weeks ago
Portland, Oregon, United States XPO Full timeSolutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while...