Customer Service Specialist – Technical Support

Found in: Talent US C2 - 6 days ago

Middlebury, United States JAYCO Full time

Purpose:   This position exists to interface with dealers and retail customers ensuring Jayco’s product warranty and service objectives are administered and accomplished in a timely, cost effective manner.

Essential functions

Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes. Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment. Authorizes dealer warranty work within guidelines and procedures. Authorizes repairs and supplies parts to non-Jayco repair centers. Provides information repair procedures and initiates unit returns for repair work. Provides technical service information to dealers and customers. Files incident reports for property damage, personal injury or fire.

Additional functions

Enters pertinent information into unit files. Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc.

Preferred Experience/ Knowledge

Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc. Technical aptitude is required. Prior high volume call center experience is helpful.

Necessary Skills & Abilities

Willingness to learn, grow and adapt to an ever changing product environment. Listening skills to thoroughly understand problems and respond appropriately in a timely manner. Desire and ability to problem solve effectively.

Work Requirements

This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day.  This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms. This position is a full-time position, which may require some flexibility in hours and days worked.  Regular attendance is required. Supervisory responsibilities: none Remote work: not available.

 Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Jayco offers a generous benefits package including:

(2) medical insurance plan options, HSAs, and FSAs Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only) Dental insurance Vision insurance Disability and life insurance 401k plan with an annual discretionary match Wellness benefits On-site fitness center access (IN only) Health clinic for employee use (IN only) Employee Assistance Program (EAP) benefits and much MORE

  • Customer Service Associate

    7 days ago

    Middlebury, United States RBC Bearings Full time

    ESSENTIAL FUNCTIONS OF THE JOB:Make inbound/outbound calls when necessary to help customers. Initiate tracers with carriers. Maintain customer files. Solicit sale of new or additional services. Obtain customer feedback information. Review customer purchase orders prior to order entry. Enter customer orders in the ASI system. Manage quote requests for...

  • RV Service Writer

    1 week ago

    Middlebury, United States Royal RV & Auto Center Full time

    Job DescriptionJob DescriptionService WriterWe are looking for a RV Service Writer to join our team and act as our liaison for customers to address their RV repair needs. A RV Service Writer’s responsibilities include documenting the repairs needed and scheduling appropriate technicians for each job in our computer system.Ultimately, you will ensure that...

  • FT Customer Service Leader

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Middlebury, VT 05753, United States Hannaford Full time

    Hannaford - USA-VT-Middlebury-260 Court St [Department Manager] As a Customer Service Leader at Hannaford, you'll: Oversee and provide fast, easy, flexible and friendly service to customers through the achievement of Hannaford customer service standards; Be responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in...

  • Part-time Eligibility Specialist

    5 days ago

    Middlebury, United States Mary Johnson Children's Center Full time

    **Summary** Part-time position (20-25 hours per week). This individual is responsible for implementing the Child Care Financial Assistance Program (CCFAP) in accordance with the regulations and policies of the Vermont Agency of Human Services, Child Development Division. This includes assistance to the public who qualify for the Child Care Financial...

  • Travel Nurse

    Found in: Talent US A C2 - 6 days ago

    Middlebury, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Medical Surgical/Telemetry Registered Nurse for an exciting Travel Nursing job in Middlebury, VT. Shift: 3x12 hr nights Start Date: 05/27/2024 Duration: 16 weeks Pay: $2080 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler...

  • Travel Nurse

    Found in: Talent US A C2 - 6 days ago

    Middlebury, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Medical Surgical/Telemetry Registered Nurse for an exciting Travel Nursing job in Middlebury, VT. Shift: 3x12 hr nights Start Date: 05/13/2024 Duration: 16 weeks Pay: $2080 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler...

  • Travel Nurse

    Found in: Talent US A C2 - 3 days ago

    Middlebury, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Medical Surgical/Telemetry Registered Nurse for an exciting Travel Nursing job in Middlebury, VT. Shift: 3x12 hr days Start Date: 05/27/2024 Duration: 16 weeks Pay: $2080 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler...

  • Travel Nurse

    Found in: Talent US A C2 - 2 days ago

    Middlebury, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Middlebury, VT. Shift: 3x12 hr days Start Date: 05/27/2024 Duration: 16 weeks Pay: $2030 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience...

  • Manufacturing Engineering Supervisor

    7 days ago

    Middlebury, United States CareerBuilder Full time

    ESSENTIAL FUNCTIONS OF THE JOB: Responsible for the preparation of documentation to support engineering change requests and maintenance of these documents. Maintains a close interface between sales, manufacturing, and quality assurance to maximize growth and minimize customer returns. Is responsible for the preparation of all customer design drawings in...

  • Part-Time Eligibility Specialist

    2 weeks ago

    Middlebury (village), United States Mary Johnson Children's Center Full time

    Job DescriptionJob DescriptionSummaryPart-time position (20-25 hours per week). This individual is responsible for implementing the Child Care Financial Assistance Program (CCFAP) in accordance with the regulations and policies of the Vermont Agency of Human Services, Child Development Division. This includes assistance to the public who qualify for the...

  • Travel Nurse

    Found in: Talent US A C2 - 1 week ago

    Middlebury, United States Stability Healthcare Full time

    Stability Healthcare is seeking an experienced Medical Surgical/Telemetry Registered Nurse for an exciting Travel Nursing job in Middlebury, VT. Shift: 3x12 hr nights Start Date: 05/13/2024 Duration: 16 weeks Pay: $2002 / Week About Stability Healthcare:Stability HealthCare is a premier Per Diem and Travel Nurse Company. We provide the most qualified Nurses...

  • Travel Nurse

    Found in: Talent US A C2 - 6 days ago

    Middlebury, United States Stability Healthcare Full time

    Stability Healthcare is seeking an experienced Medical Surgical/Telemetry Registered Nurse for an exciting Travel Nursing job in Middlebury, VT. Shift: 3x12 hr nights Start Date: 05/27/2024 Duration: 16 weeks Pay: $2002 / Week About Stability Healthcare:Stability HealthCare is a premier Per Diem and Travel Nurse Company. We provide the most qualified Nurses...

  • Travel Nurse

    Found in: Talent US A C2 - 3 days ago

    Middlebury, United States Stability Healthcare Full time

    Stability Healthcare is seeking an experienced Rehabilitation Registered Nurse for an exciting Travel Nursing job in Middlebury, VT. Shift: 3x12 hr days Start Date: 05/27/2024 Duration: 16 weeks Pay: $1950 / Week About Stability Healthcare:Stability HealthCare is a premier Per Diem and Travel Nurse Company. We provide the most qualified Nurses with great...

  • Travel Nurse

    Found in: Talent US A C2 - 3 days ago

    Middlebury, United States Stability Healthcare Full time

    Stability Healthcare is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Middlebury, VT. Shift: 3x12 hr nights Start Date: 05/27/2024 Duration: 16 weeks Pay: $2274 / Week About Stability Healthcare:Stability HealthCare is a premier Per Diem and Travel Nurse Company. We provide the most qualified Nurses with great...

  • Emergency Medicine NP/PA #56195

    Found in: beBee S US - 7 days ago

    Middlebury, United States Adelphi Medical Staffing Full time

    Start Date: ASAPJob Quick Facts: • Specialty: Emergency Medicine NP/PA• Job Type: Locum Tenens• Facility Location: Middlebury, Vermont• Service Setting: Inpatient/Outpatient​• Reason For Coverage: Supplemental• Coverage Period: Mar 4 - July 1, 2024• Coverage Type: Clinical Only• Shift Schedule:      - ER shifts (12 hrs); PEC shifts (10...

  • Art Museum Community Receptionist

    6 days ago

    Middlebury, United States Middlebury College Full time

    On call for College breaks, holidays, and when Student Receptionists are sick or need a substitute. Shifts needing coverage will be a combination of the following hours: Tuesdays - Fridays, 9:45am- 5:15pm; Saturdays and Sundays, 11:30am - 5:15pm. Possible additional hours for special events. Duties: •Attend a three-hour training session upon hire, as well...

  • 2024 Americorps Food Hub Coordinator

    7 days ago

    Middlebury, United States Addison County Economic Development Corporation Full time

    This brand new Americorps Service Member position is a unique hybrid role that will work with both the ACORN Food Hub and CVOEO’s Feeding Champlain Valley. The Food Hub Coordinator will assist in developing the multipurpose food hub in Addison County. ACORN's mission is to promote the growth and health of local food and agriculture in Vermont’s Champlain...

  • 2024 Americorps Food Hub Coordinator

    3 days ago

    Middlebury, United States CareerBuilder Full time

    This brand new Americorps Service Member position is a unique hybrid role that will work with both the ACORN Food Hub and CVOEOs Feeding Champlain Valley. The Food Hub Coordinator will assist in developing the multipurpose food hub in Addison County. ACORN's mission is to promote the growth and health of local food and agriculture in Vermonts Champlain...

  • Hospitalist Leadership

    Found in: Jooble US O C2 - 2 weeks ago

    Middlebury, VT, United States UVM Home Health, Inc. Full time

    Hospitalist Leadership Opportunity at UVMHN/Porter Medical Center Join Our Mission of Compassionate Excellence in the Heart of Vermont Porter Medical Center is a 25-bed Critical Access Hospital (CAH) located in scenic Middlebury, Vermont and is a partner in the UVM Health Network. Porter is also proud to have a Helen Porter Rehabilitation and Nursing...

  • Connecticut Sales Internship

    7 days ago

    middlebury, United States Comparion Insurance Agency Full time

    Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as...