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Hotel Room Attendant

2 months ago

Sioux Falls, United States Comfort Inn & Suites Sanford Sports Complex Full time
Job DescriptionJob Description

Elevate your career in hospitality and be part of an extraordinary team at the Comfort Inn & Suites Sanford Sports Complex. We’re seeking dedicated individuals who are passionate about hospitality to join us in providing unforgettable experiences for our guests, while enjoying a fulfilling and rewarding career in a dynamic work environment.

Comfort Inn & Suites Sanford Sports Complex is currently seeking a dedicated and service-oriented Hotel Room Attendant to join our team at our newly established hotel facility.

Experience/Education:

  • High school diploma or equivalent.
  • Preferably, at least one (1) year of related experience.

Physical Requirements:

  • Medium lifting - occasionally exerting up to 50 pounds of force, and/or frequently or constantly exerting up to 30 pounds of force to lift, carry, push, pull, or move objects.
  • Required to kneel, bend or stoop, and ascend or descend stairs.
  • Ability to stand throughout entire shift.
  • Available for evening and weekend shifts.

General Requirements:

  • Effective verbal and written communication skills, allowing for attentive, friendly, courteous, and service-oriented interactions with all employees and guests.
  • Ability to actively listen, understand, and address concerns raised by management and guests.
  • Strong multitasking and prioritization skills to meet departmental deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
  • Maintain regular attendance, as required by the hotel's scheduling needs.
  • Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and nametag.
  • Comply with Company and Choice Hotel Standards to ensure safe and efficient hotel operations.
  • Display problem-solving skills, including the ability to anticipate, prevent, identify, and resolve issues as necessary.
  • Perform additional duties as assigned by management.

Fundamental Requirements:

  • Thoroughly clean guestrooms according to Company and Choice Hotel Standards.
  • Complete all pre-cleaning duties, including preparing guest supplies, cleaning supplies, and linen for housekeeping cart setup.
  • Remove all trash and dirty linen from guestrooms and hallways.
  • Ensure cleanliness and orderliness of hallways, public areas, and closets by regularly cleaning, tidying, and vacuuming.
  • Restock housekeeping cleaning cart for the next day's use.
  • Refill chemical bottles and ensure proper labeling.
  • Report any missing items from guestrooms to the Housekeeping Manager.
  • Immediately report any maintenance repairs to management using the appropriate work order system.
  • Handle lost and found items according to Company Standards.
  • Always display attentiveness, friendliness, helpfulness, and courtesy towards all guests, managers, and fellow employees.

Guest Satisfaction:

  • Respect guests' privacy and follow established Company standards and procedures when entering guest rooms
  • Extend a warm and hospitable welcome to all guests, adhering to company standards.
  • Responsibly and promptly fulfill immediate guest requests.

Safety and Security:

  • Adhere to Company safety and security policies and procedures, as well as comply with OSHA and other applicable state and local regulations.
  • Report and properly store lost-and-found items in accordance with Company and Choice Hotel policies and procedures.


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