FLEX Sr. Rooms Operations

2 weeks ago

Bethesda, United States Corporate Full time

JOB SUMMARY

This is a temporary position. This role will support hotels in all brands across the portfolio in USA and Canada.% travel is required.Members of this team will be deployed to temporary assignments of varying durations (based on specific hotel needs). This job is designed to "fill the gaps" in the operations of our hotels as identified by leadership.The Rooms Operation Manager is an experienced multi-discipline leader who can quickly adapt to varying environments and complexities in managing the execution of all operations including managing staff in the rooms area departments all areas of Front Office, AYS, Bell Stand, Valet, Concierge and Club Lounge and all areas of Housekeeping Operations). Assignments will be focused on, but not limited, to the rooms discipline. Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with associates to carry out guest arrival and departure procedures. Accountable for supporting compliance with brand standards, tone, and voice as well as legal obligations. Leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings. Communicates performance expectations and trains staff in processes. Strives to continually improve guest, associate satisfaction, and maximize financial performance.Performance will be evaluated after each assignment based on feedback from the Assignment Initiator. Rooms Operations Managers are expected to demonstrate professional behavior and appearance, in accordance with brand voice for the assignment. CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; at least 4 years of experience in the guest services, front desk, housekeeping, or related professional area.OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the guest services, front desk, housekeeping, or related professional area and 2 years hotel leadership experience. Luxury experience preferred.Must be proficient in front and back office systems including Lightspeed, PMS, GXP/Empower, MARSHA and HotSoS (Opera and FOSSE highly regarded).Union or CBA experience preferred.

 CORE WORK ACTIVITIES
 Managing Property Rooms Operations Function(s) Assists in managing the execution of all operations in the rooms area departments Front Office, Housekeeping). Drives adoption of all key Marriott International initiatives. Champions GXP efforts to drive engagement and guest satisfaction scores. Champions Marriott’s Commitment to Clean processes and critical brand standards. Provides Marriott Bonvoy Loyalty Subject Matter Expertise with program and procedures. Takes proactive approaches when dealing with associate concerns. Extends professionalism and courtesy to associates and guests. Communicates/updates all goals and results with associates. Assists/develops the team to optimize scheduling with regards to guest satisfaction and department P&L objectives. Performs hourly job functions as permitted with local work rules. Performs other duties, as assigned, to meet business needs.Leading Room Operations Team Verifies that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service. Understands associate and guest satisfaction survey results and develops strategic plans to support need areas and expand on the strengths for each. Verifies that the team has the resources and capabilities to meet leadership and P&L expectations. Leads by example demonstrating self-confidence, energy, and enthusiasm. Assists associates in understanding guests’ expectations and strives to exceed them.Managing and Monitoring Activities that Affect the Guest Experience Understands and effectively supports the company’s expanded brand portfolio and culture. Provides excellent customer service by being readily available/approachable to all guests. Strives to continually improve guest and associate satisfaction by being proactive. Always extends professionalism and courtesy to guests. Responds timely to customer service department requests.Managing Profitability Assists in supporting components of Marriott’s Global Audit Program and Global Accountability Program Effectively manages to department budget during assignment. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Safety & Security Verifies that a viable key control program is in place. Ensures minimization of controllable losses by proactive training, policy enforcement and technical expertise in the areas of safety. Adheres to department’s traveling manager specific LSOPs.Conducting Human Resources Activities Provides support to property associates and solicits feedback to share with hotel leadership team. Assist Human Resources leadership with interview processes as needed. Verifies that orientations for new team members are thorough and completed in a timely fashion. Celebrates successes and officially recognizes the contributions of team members. Salary Range:  to per hour. Washington Applicants Only: Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, (k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 1 day after the date of this posting, 5/6/4.

  • FLEX Sr. Rooms Operations

    7 days ago

    Bethesda, United States Bethesda Marriott Full time

    Job Number 24079672Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJob Summary This is a temporary position.This role will support hotels in all brands across the portfolio in USA and Canada.100% travel...

  • FLEX Sr. Rooms Operations

    1 week ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJob Summary This is a temporary position.This role will support hotels in all brands across the portfolio in USA and Canada.100% travel is...

  • FLEX Rooms Operations Manager

    16 hours ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type Management This is a temporary position.This role will support hotels in all brands across the portfolio in USA and Canada.100% travel is required.Members...

  • FLEX Rooms Operations Manager

    17 hours ago

    Bethesda, Maryland, United States Marriott International Full time

    Job Number Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? YRelocation? NPosition Type Management This is a temporary position.This role will support hotels in all brands across the portfolio in USA and Canada.100% travel is...

  • Flex Rooms Operations Manager

    2 days ago

    Bethesda, United States Marriott International, Inc Full time

    **Job Number** 24085759 **Job Category** Administrative **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management This is a temporary position. This role will support hotels in all brands across the...

  • FLEX Above Property Rooms Controller

    7 days ago

    Bethesda, United States Bethesda Marriott Full time

    Job Number 24081672Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type Management This is a temporary position.As a Remote Above Property Rooms Controller, you will oversee front desk checklist tasks for a portfolio...

  • FLEX Above Property Rooms Controller

    6 days ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type Management This is a temporary position.As a Remote Above Property Rooms Controller, you will oversee front desk checklist tasks for a portfolio of...

  • Flex Above Property Rooms Controller

    1 week ago

    Bethesda, United States Marriott International, Inc Full time

    **Job Number** 24081672 **Job Category** Administrative **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management This is a temporary position. As a Remote Above Property Rooms Controller, you will oversee...

  • Operating Room Registered Nurse in Maryland

    2 weeks ago

    Bethesda, United States AB Staffing Full time

    Operating Room Registered Nurse Are you ready to explore new places while building your resume? At AB Staffing, we specialize in placing healthcare providers in facilities throughout the United States. Our travel assignments range from three (3) months to one year, and can be added onto another assignment or area, giving you the opportunity to broaden your...

  • FLEX Support Analyst

    3 weeks ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementAs a member of the IT Service Delivery organization, the support analyst provides first level hotel operations, functional, and technical...

  • Flex, Manager, HR Communications and Change

    7 days ago

    Bethesda, United States Marriott International, Inc Full time

    **Additional Information** FLEX, Manager, HR Communications and Change Management **Job Number** 23201578 **Job Category** Human Resources **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management FLEX...

  • FLEX Manager

    1 week ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementThis is a temporary position.Job SummaryAs a member of the Infrastructure & Delivery Shared Services organization this position will be...

  • Sr. Systems Engineer Observability

    20 hours ago

    Bethesda, United States Marriott Hotels & Resorts Full time

    The Sr. Systems Engineer Observability (SSE) role will define and implement infrastructure and application logging, setup governance, optimization, monitoring and control, including forecasting and chargeback model for observability platform. The r Systems Engineer, Engineer, Systems, Monitoring, Operations, Management, Hotel

  • Sr Account Manager

    1 week ago

    Bethesda, United States Club Capital LLC Full time

    Club Capital Club Capital LLC is a rapidly growing Accounting, Tax, and CFO Services firm specialized in the insurance industry with clients across the country. We provide a cloud-based financial infrastructure to our clients including tax services, self-service payroll, bookkeeping, industry analytics, and benchmarking services. Operating through the cloud...

  • Sr. Manager

    3 days ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category Finance & AccountingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAs a member of the Global Insurance team, the Sr. Manager, International Insurance manages critical elements of Marriott's...

  • FLEX Senior Manager, Change Management

    16 hours ago

    Bethesda, Maryland, United States Marriott International Full time

    Job Number Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Management This is a flex position. Please apply for the position at FLEX Talent Community | Home )The Senior Manager, Change Management is responsible...

  • FLEX Endpoint Security Engineer

    15 hours ago

    Bethesda, Maryland, United States Marriott International Full time

    Job Number Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management This is a flex position. Please apply for this role at Marriott International is seeking a highly skilled and experienced Endpoint Security...

  • Sr Network Engineer

    1 week ago

    Bethesda, United States TekWissen LLC Full time

    Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global operator, franchisor, and licensor of hotel, residential, and timeshare properties. The company is primarily focused on management, franchising, and licensing of its lodging properties. It...

  • Sr Network Engineer

    6 days ago

    Bethesda, United States TekWissen ® Full time

    Position: Sr Network Engineer Location: Bethesda, MD, 20814 Duration: 12 Months Job Type: Contract Work Type: Remote Rate: $65 TO $70 /H on W2JOB SUMMARY:The Sr Engineer – Property Networks is responsible for designing and implementing efficient and optimal networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranets,...

  • Sr Network Engineer

    6 days ago

    Bethesda, United States TekWissen ® Full time

    Position: Sr Network Engineer Location: Bethesda, MD, 20814 Duration: 12 Months Job Type: Contract Work Type: Remote Rate: $65 TO $70 /H on W2JOB SUMMARY:The Sr Engineer – Property Networks is responsible for designing and implementing efficient and optimal networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranets,...