Senior Account Specialist

Found in: Talent US C2 - 2 weeks ago

Atlanta, United States Crawford & Company Full time

Position Summary

Account Manager oversees the client relationship with current accounts to enhance retention and identify opportunities for cross-selling and account enhancement.

Responsibilities

Coordinates with Operations and clients to support their needs related to reporting and compliance. Serves as the Account Manager coordinating with the vendor, clients, operations and finance to ensure reporting parameters are defined and schedules are met. Analyzes error report trends and identifies ways to improve error or quality ratios by developing recommendations to reduce or eliminate on-going errors. Leads the research, writing, publishing and maintenance of Standard Operating Procedures (SOP’s) and user manuals/guides. Develops and implements tools such as the creation of templates and user guides to assist clients in ensuring SLA’s are upheld. Monitors and reviews file transmission history to ensure successful transmission from client and vendors to and from CMS. Manages and participates in the testing process and implementation for all new modifications. Participates in the development of project plans for client and carrier implementation. As requested, participates in new client RFPs and presentations etc. as subject matter expert. Provides guidance and/or training to Account Management, Claim, etc. in areas related to compliance and reporting. Interacts and consults with business partners, clients, Sales Department, Finance, IT, Legal, on a continual basis to ensure superior service and data accuracy in all applications. Keeps Management informed verbally and in writing of activities and problems within assigned area of responsibility. Drives solutions and creating of client success and retention plans. Develops, creates, and reviews stewardship reports to provide to clients. Logs trending of complaints or client pain points to create solutions. Performs other related duties as required or requested.

Requirements

3-4 years experience in insurance, within a business analyst capacity, and/or claim systems or the equivalent in related work experience.
Completion of a college or university degree in business, business administration, insurance or related field
Demonstrates a sound knowledge of basic business principles.
Demonstrates the ability to plan projects and complete assignments timely and accurately.
Understands the impact of decisions, actions, and technology on Broadspire’s and customers business systems.
Excellent understanding of process and systems flow.
Displays excellent interpersonal skills.
Displays excellent presentation and training skills.
Displays ownership in business relationships and assignments.
Ability to clearly present information through the spoken or written word; reads and interprets complex information; talk with customers or clients; listens well.
Ability to stay well informed of current industry trends; learn and apply new concepts and identifies own areas of opportunity and sets and monitors self development goals.
Ability to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deals with service failures and prioritizes customer needs.
Ability to challenge conventional practices; adapt established methods for new uses; pursues ongoing system improvement; develops new ideas to create novel solutions to problems; evaluates new technology as potential solutions to existing problems.
Demonstrates or models behavior that rallies others around a common cause and builds a shared sense of purpose.
Ability to develop rapport with others and recognize their concerns and feelings; builds and maintains long-term associations based on trust; helps others.

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When you accept a job with Crawford, you become a part of the One Crawford family. 

Our total compensation plans provide each of our employees with far more than just a great salary Pay and incentive plans that recognize performance excellence Benefit programs that empower financial, physical, and mental wellness Training programs that promote continuous learning and career progression while enhancing job performance  that give back to the communities in which we live and work A culture of respect, collaboration, entrepreneurial spirit and inclusion

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