Client Support Associate
2 weeks ago
PDM Collision is a leading auto body repair shop and we take pride in providing exceptional services and quality repairs to our valued customers, ensuring their vehicles are back on the road in optimal condition. As we continue to grow, we are looking for a friendly and detail-oriented Client Support Associate to join our team.
Position Summary:
As a Client Support Associate at PDM Collision, you will play a crucial role in providing outstanding customer service and support to our clients. You will be the first point of contact for our customers and will be responsible for ensuring their experience with our company is nothing short of exceptional. You will also work closely with our team of technicians to coordinate repairs and keep our clients informed on the status of their vehicles.
Key Responsibilities:
- Answer phone calls and respond to emails in a timely and courteous manner
- Schedule appointments for vehicle drop-off and pick-up
- Coordinate with technicians to ensure the timely completion of repairs
- Keep customers updated on the status of their vehicles throughout the repair process
- Provide accurate estimates for repairs and collect payment from customers
- Address customer inquiries, complaints, and concerns with empathy and efficiency
- Maintain a clean and organized front office and waiting area
- Assist with administrative tasks as needed, such as data entry and filing
- Follow company protocols and procedures for handling customer information and confidential data
Qualifications:
- High school diploma or equivalent
- Prior customer service experience, preferably in a retail or automotive setting
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in computer and data entry skills
- Ability to remain calm and professional in stressful situations
- Flexibility to work some weekends and overtime as needed
- A passion for providing exceptional customer service
Why Work for PDM Collision?
- Competitive salary and benefits package
- Opportunities for growth and career development
- Positive and supportive work environment
- A chance to work with a dedicated team of professionals
- A company that values and appreciates its employees
Join our team and be a part of a company that is committed to providing top-notch services to its customers. Apply now and take the first step towards a rewarding career as a Client Support Associate at PDM Collision.
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