Summary

We are looking for a Teller Intermediate to join our Student Financial Services team in Financial Operations. The Student Financial Services area provides student billing and collection services to over 52, students. You will serve an important role as the first point of contact for walk-in individuals presenting payments for student accounts, deposits for departments and student organizations as well as disburse funds for documents presented.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off A retirement plan that provides two-for-one matching contributions with immediate vesting Many choices for comprehensive health insurance Life insurance Long-term disability coverage Flexible spending accounts for healthcare and dependent care expenses
 

Responsibilities*

Promptly greet customers, identify needs, establish, and maintain professional and positive dialogue. Efficiently and accurately process payment, deposit, and disbursement transactions according to established guidelines for students, faculty, and staff at a full-service teller window, while maintaining exceptional customer service. Carefully examine the documents and identification presented to you to ensure that they are authentic and valid. Maintain the required amount of cash in the cash drawer at all times, including proper and accurate handling and reporting of cash to ensure end of day balancing. Balance cash drawer daily in accordance with specified cash balancing standards. Provide support as needed with answering email inquiries and processing mail. Other responsibilities as assigned.
 

Required Qualifications*

Completion of high school education, with college degree preferred. Two or more years of experience handling large sums of money and negotiable instruments with a high level of accuracy, particularly in a cashier's office or financial institution. Experience closing and balancing cash drawers. Strong customer service focus. Able to contribute to a positive work environment and work independently and as part of a team. Excellent organizational skills, strong attention to detail and ability to handle multiple tasks with varied deadlines. Strong interpersonal skills, including the ability to effectively communicate with a variety of individuals from diverse backgrounds. Ability to maintain composure and professionalism during difficult conversations. Working knowledge of PCs and desktop software, Microsoft Office Suite, and Google Gmail
 

Work Schedule

This is a full-time position and reports to the Cashiering Supervisor. You will work onsite and in-person on the Ann Arbor campus. The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan.

NOTE : Candidates for this position must be legally authorized to work in the United States. Visa sponsorship is not available for this position.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

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