Fingerprint Technician

4 months ago

Metairie, United States Merchants Security Services, Inc Full time

Fingerprint Technician / Enrollment Agent

Merchants Security Services is currently seeking motivated individuals with excellent customer service skills as a Fingerprinting Technician / Enrollment Agent. 
Essential Job Functions include but are not limited to:
  • Provide superior customer service to internal and external customers
  • Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
  • Verify customer identity and scan required documents into database system
  • Successfully complete required biometric and data capture processes and paperwork on each customer
  • Track processing time for each applicant and ensure applicants are processed in appropriate order
  • Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
  • Identify win-win opportunities to provide more products and services to customers
  • Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
  • Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
  • Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
  • Perform Enrollment Center Sustainment responsibilities on a daily basis
  • Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
  • Represent the company and the programs that are supported in a professional and customer oriented manner
  • Support Customer Service Registration and Reservation activities as necessary
  • Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned. Knowledge, Skills, and Abilities
  • Customer and Personal Service - Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Technology - Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
  • Clerical - Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
  • Monitoring - Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
  • Integrity - Job requires ethics and honesty


Health Insurance available for all Full-Time employees
Supplemental Insurance available
401K Plan