IT Engineer
3 months ago
IT Engineer - Tier 3
Mission Statement: We are seeking a highly skilled and dedicated IT Engineer - Tier 3 to join our dynamic team. In this role, you will be responsible for providing advanced technical support and troubleshooting for complex IT issues, as well as ensuring the smooth operation of our IT infrastructure. Your expertise will be crucial in resolving escalated support tickets, performing root cause analysis, and implementing long-term solutions to prevent recurring problems for our clients. This position is top-tier support and a project specialist, working with and for the client and backend projects. This person knows the importance of customer relations and strives to provide flexible support and a sympathetic ear when things are challenging for the client. They seamlessly transition from challenging user issues to server and network engineers to address daily needs. They manage their task list efficiently by automating tasks that consume excessive time. They can effectively respond to urgent issues and quickly determine the best action. Filling in and supporting the team comes naturally despite their expertise level.
Vision and Growth Opportunities: Our vision is to empower our clients with cutting-edge technology and innovative solutions to drive business success. As a Tier 3 IT Engineer, you will play a pivotal role in shaping the future of our clients’ IT landscape, directly impacting our operational efficiency and service delivery. We are committed to your professional growth as well, offering opportunities for continuous learning, certifications, and career advancement within the company. Your contributions will be instrumental in advancing our IT capabilities for our clients, ensuring we remain at the forefront of technological innovation.
Alignment with Company Values: This position aligns with our core values of integrity, excellence, and collaboration. As a Tier 3 IT Engineer, you will uphold the highest standards of integrity, ensuring that all solutions and recommendations are in the best interest of our company and clients. Your pursuit of excellence will drive you to improve our IT systems and processes continuously. Collaboration is key in our work environment; you will work closely with cross-functional teams to deliver seamless IT support and contribute to a culture of shared success. Joining a small team means giving 110% to the collective goals and to each team member. Respect and collaboration are what we strive for. Without each other, we cannot serve our clients in the best way possible. Projects and tickets regularly require the expertise of multiple team members working in tandem to solve an issue. Tickets may be multi-step issues that are solved by various people accomplishing their tasks for the bigger picture. Regular maintenance, local and cloud-based environments, and internal and external systems are all part of a day's work. Together, we will create a robust and reliable IT infrastructure supporting our company's mission and vision.
Corporate Jargon TL;DR:
Responsibilities:
· Configure and maintain client systems, including hardware, networks, applications, and cloud technologies.
· Ensure client data is stored securely and backed up regularly.
· Diagnose and resolve hardware, software, system, and networking issues when they arise.
· Replace and upgrade defective or outdated components when necessary.
· Monitor the performance of devices and systems to ensure everything runs smoothly and securely.
· Research and recommend new approaches to improve team, device, and company performance.
· Provide user support when requested.
· Disaster Recovery Solutions
· Document any processes team members must follow to work within our environment successfully.
· Communication with clients to keep them apprised of progress, timelines, changes, and outages.
· IT Support for technical issues involving Microsoft's core business applications and virtual environments, including Azure, AWS, Hyper-V, and VMware.
· Design, implement, and support services for Microsoft-related technologies, such as Windows Server, Exchange, SQL, SharePoint, etc.
· Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, app gateways, NSGs, and other security devices.
· Remote access solution implementation and support: Zero Trust, VPN, and VPCs.
Requirements
Qualifications:
· Knowledge of Windows and Linux server operating systems
· Knowledge of O365 environment administration, including Security and Compliance, Microsoft MDM, Defender ATP, Exchange Online, Teams, SharePoint, and Intune.
· Knowledge of backup best practices.
· Experience migrating companies to the cloud.
· Knowledge of On-prem AD, including group policy and hybrid configurations.
· Experience with network systems, including but not limited to Fortinet, Unifi, Cisco Meraki, Palo Alto, and Watchguard firewalls.
· Experience with RMM tools like Ninja ONE
· Knowledge of document management platforms such as Confluence.
· Familiarity with SIEM solutions and log parsers.
· Familiarity with Cloud orchestration and automation such as Kubernetes and Terraform.
· Familiarity with database operations and support.
· Professional IT Certifications, such as Microsoft AZ 104, MCP, MCSA, or MCSE, Cisco CCNA, Palo Alto PCNSA / PCNSE, and VMware VCP.
Required skills:
· Interpersonal skills: Excellent communication, listening, and customer care.
· Comfortable communicating on the phone, direct messaging, and by email.
· Diagnosis skills of technical issues.
· Multi-tasking and adaptability are necessary.
· Knowledge of our services and support offered to each client.
· Understanding support tools, techniques, and how technology provides IT services.
· Comfortable working in a fast-moving environment.
· Ability to prioritize a wide range of workloads with critical deadlines.
· Availability outside of working hours to resolve emergency issues promptly.
· Excellent critical thinking and problem-solving skills.
· Patient and professional demeanor, with a can-do attitude
Educational/Vocational/Previous Experience Recommendations:
· BA/BS from an accredited college in information systems, business, or computer science, preferably
· 8+ years of experience in a similar role.
Benefits
Benefits of working at Edge
100% health care coverage for employees, paid vacation, paid holidays, sick time, performance-based bonuses, training, team lunches, coffee, snacks, and other perks make this a great place to work, learn, and grow.
Work Environment
The position is in an office setting that involves everyday risks or discomforts requiring standard safety precautions. The position is subject to occasional overtime.
Only local candidates need apply. (Headquarters located in Vancouver, WA)
The above statements describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Requirements
Key Responsibilities • Develop and execute outbound prospecting strategies to identify, engage, and secure new business opportunities in the cybersecurity sector. • Perform sales hunting activities, including cold calling, emailing, social selling, and networking, to build a robust pipeline of leads. • Maintain a solid understanding of the cybersecurity landscape, including emerging threats, solutions, and competitive offerings. • Present and demonstrate our cybersecurity solutions to potential customers, highlighting their benefits and ROI. • Collaborate with the marketing / the Go to Market team to leverage campaigns and events for lead generation. • Work closely with the technical / solutions architect team to ensure proposed solutions accurately address client needs and challenges. • Maintain accurate records of all sales activities, including calls, meetings, and negotiations, in the CRM system. • Meet and exceed monthly and quarterly sales targets. • Provide feedback from the field to help shape future product offerings and sales strategies.
