Switchboard Operator

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education: High School or equivalent.

Experience/Qualifications: Hospital switchboard experience preferred. Enthusiastic, friendly, patient focused customer service skills.
Exemplary communication skills must be comfortable speaking to patients via phone and successfully communicating pertinent information.
Must be able to work varied shifts.

Position Summary
The Switchboard Operator will be responsible for delivering a dynamic customer experience to all customers and demonstrating a strong commitment to service excellence. Performs service and support orientated operations for the Medical Centers Switchboard Department. Receives and connects all incomming calls, from outside the hospital and in-house. Pages people over head and uses beeper system, when necessary. Performs as back-up for hospital information desk. Maintains daily patient census, listings of 'on-call' personnell and other pertinent listings. Monitors swichboard equipment and warning systems. Pages 'Code Blue' and 'Code Red' according to departmental procedures. Keeping work area neat and organized, including wiping down, filling stapler and tape dispencers. Performs other duties as assigned.