Security Supervisor

Create Your Experience of a Lifetime

Come work and play in the mountains  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

This is a management position for the Mountain Security department, with direct reports that is primarily focused on Patrol operations and developing Patrol staff potential & training programs to ensure the highest standard of operational performance and consistency.  Responsible for performance management and evaluation of direct reports, hiring and staffing of the department, scheduling, payroll, training program development and implementation as well as oversight of  departmental operations in collaboration with the Security Assistant Manager. 

Job Specifications:

• Outlet: Vail
• Expected Pay Range: $25.00 - $31.26 / hour. Actual pay will be adjusted based on experience
• Shift & Schedule Availability:  Full Time, Year Round
• Skill Level: Advanced

Job Responsibilities:

• Collaborate with Security Assistant Mgr. to develop, implement, and maintain consistent departmental standards of operation and training that are designed to meet the expectation of the “World’s Premier Mountain Resort”. 

• Oversee and support the Security Team Leads in the daily operations of the department with a focus on consistent task completion of the highest standard throughout the operational week while seeking out opportunities for operational improvement and incorporating those into department training and guidelines. 

• Support prompt and professional response to guest and employee issues and requests through detailed & repeated training and drills. 

• Ensure incident reports are completed for all appropriate events in a professional, objective, and admissible manner.  

• Focus on safety by participating in daily briefings and contributing to or facilitating monthly staff meetings. 

• Coordinating scheduling of Patrol staff (as well as covering Dispatch & shuttle shifts) with the Security Assistant Manager to ensure all aspects of the department are adequately staffed with minimal overtime. Ensure employee payroll is approved on time and exceptions cleared regularly. 

• Manage the Vail Mountain AED pool & tracking of AEDs including repair and maintenance. 

• Ensure receipt and delivery of deposits & change orders for Vail Mtn Dining and Ticket office operations. 

• Work with Department manager to oversee purchasing and management of operating expenses, labor and First Aid. 

• Partner with the Assistant Manager to shape a training program for patroller’s continued assistance with dispatch coverage.  

• Manage the vehicle operation certification, maintenance, and field training programs within the department. 

• Understand and utilize wildland fire data & plans as well as manage fire trailer & fire cache deployment, collection, maintenance, and inventory. 

• Understand the network of Fire/Life safety systems within Vail Mountain facilities which include but are not limited to Alarm Center software, third party monitoring and the hardware’s operation to aid in troubleshooting, receipt of signals and communication to appropriate agencies & entities for maintenance or emergency response. 

• Manage mountain access procedures and materials for contractors & vendors. 

• Assist Assistant Manager in hiring and performance management of team members. 

• Enhance and mete out the training / growth & development curriculum for team members. 

• Promote a safe, productive, enjoyable work environment. 

• Foster relationships with all mountain and company departments. 

• Be a positive representative of Vail Resorts, its values, and its mission “Experience of a Lifetime”. 

• Other duties as assigned. 

Job Requirements:

• High school graduate or equivalent
• One year in Security or relevant field
• One year leadership & management experience
• Valid driver’s license
• Proficient with Microsoft applications
• Fluent in English
• Background check, Intermediate Skier/ Rider
• CPR, Advanced First Aid, knowledge of VR policies.

The expected pay range is $25.00 - $31.26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  505544
Reference Date: 10/15/2024 
Job Code Function: Security