Automotive Service Manager
1 month ago
Service Manager - Job Description
SUMMARY
Directs the service department in diagnosing the customer's needs through appropriate products and services.
All employees are expected to demonstrate core behaviors that help us provide the level of service that customers expect:
Key Competencies
Descriptors
1. Customer Focus
Keeps the customer in mind at all times, proactively identifying and addressing concerns and needs. Seeks to provide quality service in order to build customer loyalty.
2. Desire to Learn
Actively seeks to build or acquire new knowledge in order to improve and develop skills.
3. Interpersonal Effectiveness
Actively listens and communicates respectfully and effectively. Presents information in an engaging and understandable manner.
4. Detail Orientation
Completes tasks accurately, thoroughly and with an eye toward quality, and in accordance with established processes and procedures.
5. Reliability
Assumes personal responsibility for all aspects of work: quality, timeliness and results; seeking to complete tasks with little oversight.
ESSENTIAL JOB FUNCTIONS
- Determines and addresses the customer's needs, problems, complaints, requests, questions and deadlines in a business-like manner.
- Directs and communicates the customer's needs to the service department for diagnosis.
- Verifies with the service department that the appropriate services have been completed.
- Sells tires, automotive accessories, service repairs and preventative maintenance to satisfy customer's needs.
- Learns and maintains current product knowledge on all tires, service and other products that are represented, as well as, those of competitors.
- Accurately answers questions both over the phone and at the store location.
- Establishes a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for them.
- Willingly provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines.
- Listens effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter.
- Builds a loyal customer base.
- Prepares accurate estimates and billings for customers.
- Invoices customers using proper procedures for cash, charge, credit, employee, fleet and national accounts.
- Knows, understands and performs the Maintenance Technician duties.
- Establishes priorities on a daily basis among completing requirements to insure that products and services are delivered to customers as promised.
- Analyzes, organizes and prioritizes daily workflow through 1-9 customer service system.
- Demonstrates the ability to be decisive and manage use of time.
- Effectively trains, develops and motivates store personnel.
- Evaluates, encourages and disciplines employees in a fair and objective manner consistent with stated company policies and procedures.
- Delegate's authority by recognizing and utilizing the skills of others.
- Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner.
- Demonstrates reliability in all actions with customers and employees.
- Learns and understands the performance business data and applies it fairly to daily operations and decisions in order to increase productivity.
- Effectively manages employee productivity, store expenses and inventory.
- Reaches established monthly goals.
- Communicates questions, problems and results to the Store Leader in a timely manner.
- Learns and utilizes the computer system, software and transfer system.
- Follows daily opening and closing procedures accurately.
- Learns and maintains current product knowledge on all tires, service and other product lines that are represented as well as those of competitors.
- Maintains accurate inventories for tires, parts and other product lines.
- Understands, follows, applies and communicates all current and newly-written policies to subordinates.
- Reports to other locations to fill-in for the manager, if required.
- Responds accurately and on time to all administrative and paperwork duties and deadlines including training, time records, invoices, evaluations, deposits, etc.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform and enjoy each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
High school diploma; two to four years related experience and/or training; or equivalent combination of
education and experience. Tire and Automotive, Sales and Customer Service, and retail automotive tire
Branch Operations knowledge and skills.
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS and REASONING ABILITY
- Ability to add, sub tract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to work standing for extended periods of time or all day. Frequently moves, lifts and sets up tire and product displays up to 50 lbs. Regularly bends and crouches to maneuver underneath the hood or undercarriage of a vehicle to point out problems/repairs to customers. Occasionally unloads deliveries up to 50 lbs. Occasionallyputs parts/tires away on multi-level shelving up to 50 lbs. Pulls parts/tires up to 50 lbs. when necessary. Regularly required to use hands/fingers to operate a cash register, keyboard, or telephone. Regularly required to use hands/fingers to operate small hand tools necessary to performing the duties of the mechanic or technician role. Regularly speaks and listens on the phone and in person, to a customer and fellow employees. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing theessential functions of this job. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to toxic or caustic chemicals and outside weather conditions. The employee is occasionally exposed to vibration. The noised level in the work environment is usually loud.
The employee regularly works extended hours and Saturdays.
The employee is occasionally required to work Sundays and evenings.
The employee regularly works an average of 52 hours per week, and may attend meetings after normal business hours.
Travel between locations is often required.
MISCELLANEOUS
Acceptable driving record, in line with the stated Company Policy, and valid driver's license in the state in which they are employed with the Conrad Companies.
A background check is required as a condition of employment.
This job description is not intended to be a complete list of all responsibilities, duties or skills required for thejob and is subject to review and change at any time, with or without notice, in accordance with the needs of Conrad's. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.
Job Posted by ApplicantPro
-
Automotive Service Operations Manager
2 weeks ago
North Ridgeville, Ohio, United States Conrad's Tire Express and Total Car Care Full timeAutomotive Service Manager - Job OverviewSUMMARYThe Automotive Service Manager is responsible for overseeing the service department, ensuring that customer needs are accurately diagnosed and addressed through suitable products and services.All personnel are expected to embody core behaviors that facilitate the high level of service our customers...
-
Automotive Service Operations Manager
2 weeks ago
North Ridgeville, Ohio, United States Conrad's Tire Express and Total Car Care Full timeAutomotive Service Manager - Job OverviewSUMMARYThe Automotive Service Manager oversees the service department, ensuring that customer needs are accurately diagnosed and addressed through suitable products and services.All personnel are expected to exhibit core behaviors that enable us to deliver the exceptional service our customers anticipate:Key...
-
Automotive Service Operations Manager
2 weeks ago
North Ridgeville, Ohio, United States Conrad's Tire Express and Total Car Care Full timeAutomotive Service Manager - Job OverviewSUMMARYThe Automotive Service Manager oversees the service department, ensuring that customer needs are accurately diagnosed and addressed through appropriate products and services.All personnel are expected to embody core behaviors that enhance our ability to deliver the high level of service our customers...
-
Automotive Service Manager
4 days ago
Indian Trail, North Carolina, United States Mr. Tire Auto Service Centers Full timeJob SummaryWe are seeking a highly skilled and experienced Automotive Assistant Manager to join our team at Mr. Tire Auto Service Centers. As a key member of our management team, you will be responsible for assisting in the management of our automotive retail service and repair store to meet or exceed service standards and to achieve our performance and...
-
Automotive Service Professional
4 days ago
Raleigh, North Carolina, United States Christian Brothers Automotive Full timeJob Title: Automotive Service ProfessionalJob Summary:We are seeking a highly skilled and motivated Automotive Service Professional to join our team at Christian Brothers Automotive. As a General Service Technician, you will be responsible for performing all maintenance and repair services, including oil changes, tire rotations, battery replacements,...
-
Automotive Service Manager
4 weeks ago
North Charleston, United States Hay Tire Pros Full timeJob DescriptionJob DescriptionResponsibilities:Are you a dynamic leader with a passion for automotive service? Join our team at Hay Tire, a premier automotive service store in beautiful North Charleston, SC! We are currently searching for an experienced and driven Automotive Service Manager to lead our dedicated team to new heights.As the Automotive Service...
-
Automotive Service Specialist
1 week ago
North Berwick, Maine, United States Ken Garff Automotive Group Full timeKen Garff Automotive Group is seeking a skilled Automotive Service Specialist who embodies our core values of respect, intelligence, excellence, honesty, and teamwork.We have established a comprehensive reward and recognition program tailored for you, known as ProTech. Does the idea of regular rewards for performance and tenure, predictable salary increases,...
-
Automotive Service Advisor/Writer
5 months ago
North Bethesda, United States OM Automotive LLC Full timeJob DescriptionJob DescriptionResponsibilities· Provide timely updates· Assist customer with needs/requests· Greeting customers at the service desk· Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.· Using your knowledge of our products and services to sell or provide in-depth information about...
-
Automotive Service Technician
1 week ago
Granite Falls, North Carolina, United States Mr. Tire Auto Service Centers Full timeJob Overview:As an Automotive Service Technician at Mr. Tire Auto Service Centers, you will be responsible for operating, utilizing, and maintaining all tools and equipment safely and effectively, adhering to company and manufacturer guidelines.Key Responsibilities:- Perform a variety of automotive maintenance and repair tasks, including but not limited to...
-
Automotive Service Manager/ Assistant Manager
3 months ago
North Reading, United States Midas - AMG Enterprises Full timeJob DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceEmployee discountsOpportunity for advancement Automotive Management Group is looking for an organized, detail oriented professional to manage the work flow of a busy Automotive Repair Shop.Here is why you should consider working for AMG Enterprises:Joining our automotive...
-
Automotive Assistant
2 days ago
North Charleston, United States Mavis Tire Supply Full timeJob DescriptionAbout the PositionThe Automotive Assistant & Service Manager is responsible for the efficient operation of the repair shop. This includes scheduling mechanics/technicians' work, ordering parts, ensuring the quality and timely completion of jobs exceeding customer expectations, the safety of personnel, and housekeeping of the shop.Key...
-
Automotive Service Technician
1 week ago
Morrisville, North Carolina, United States Mr. Tire Auto Service Centers Full timeAutomotive Technician RoleAt Mr. Tire Auto Service Centers, we are seeking a skilled Automotive Technician to play a critical role in delivering exceptional service to our guests.Key Responsibilities:Perform a range of automotive repairs and maintenance, including brakes, suspension, tire installation, and scheduled maintenance.Secure guest approval for work...
-
Automotive Parts Procurement Specialist
4 days ago
Cary, North Carolina, United States EchoPark Automotive Full timeJob SummaryEchoPark Automotive is seeking a highly skilled Automotive Parts Manager to join our team. As a key member of our reconditioning team, you will be responsible for procuring and managing auto parts inventory to meet the demands of our reconditioning process.Key Responsibilities:Procure auto parts and inventory to fulfill reconditioning...
-
Automotive Store Manager Assistant
3 days ago
Charlotte, North Carolina, United States Mr. Tire Auto Service Centers Full timeJob Summary:As a Monro Assistant Automotive Store Manager, you will be involved in all aspects of everyday store operations, including the efficient, productive, and safe operation of our service bays. The Assistant Automotive Manager position is a great way to start your career at Mr. Tire Auto Service Centers.Key Responsibilities:Collaborate with Store...
-
Automotive Repair Shop Manager
5 days ago
Wilson, North Carolina, United States Mr. Tire Auto Service Centers Full timeJob Summary:Mr. Tire Auto Service Centers is seeking an experienced Automotive Technical Service Manager to join our team. As a key member of our service team, you will be responsible for ensuring the efficient and productive operation of our service bays, while providing exceptional customer service and ensuring the highest level of vehicle repair and...
-
Automotive Assistant/Service Manager
3 days ago
North Richland Hills, Texas, United States Mavis Tire Supply Full timeJob SummaryWe are seeking highly motivated and experienced professionals to join our team as Automotive Assistants/Service Managers at Mavis Tire Supply. As a key member of our team, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring the highest level of customer satisfaction.Key ResponsibilitiesAssist...
-
Automotive Refinishing Technician
3 months ago
Ridgeville, United States Kelly Services Full timeJob DescriptionJob DescriptionJoin the team of a leading auto manufacturer in Ridgeville, SC, as we're currently seeking enthusiastic individuals for an Automotive Refinishing TechnicianAt Kelly® Professional & Industrial, we're committed to helping you find a job that's the perfect fit for your skills and aspirations. Job Title: Automotive...
-
Automotive Finance Coordinator
2 weeks ago
Cary, North Carolina, United States EchoPark Automotive Full timeJob OverviewEchoPark Automotive is seeking to fill the role of an Accounting Specialist within our organization. The Accounting Specialist is responsible for managing the accounts payable process by meticulously reviewing, processing, and analyzing the company’s operational expense framework, leveraging financial insights to enhance the monthly closing and...
-
Automotive Service Operations Leader
2 weeks ago
North Charleston, South Carolina, United States Hay Tire Pros Full timeJob OverviewPosition Summary:We are seeking a skilled and motivated Automotive Service Manager to oversee our service department at Hay Tire Pros. This role is crucial for ensuring the smooth operation and exceptional performance of our automotive service team.Key Responsibilities:Manage and mentor a proficient team of automotive technicians and customer...
-
Automotive Service Operations Leader
2 weeks ago
North Charleston, South Carolina, United States Hay Tire Pros Full timeJob OverviewPosition Summary:We are seeking a motivated and skilled Automotive Service Manager to oversee our automotive service operations at Hay Tire Pros. This role is crucial in ensuring our service department runs smoothly and efficiently, providing exceptional service to our customers.Key Responsibilities:Manage and mentor a team of automotive...