Audience Services Lead
2 months ago
Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.
Job Summary
The Event Productions unit, situated within the Office of Strategic Communications, connects Caltech to the broader community and donors through the presentation of high-quality public events and programs. These programs may include the presentation of researchers and lecturers from Caltech as well as professional artists and performers from a broad range of disciplines.
Under the direct supervision of either the Director, Event Productions, Audience Service Manager, or Stage Manager, this position oversees audience services and front-of-house operations for events taking place in the Caltech Auditoriums, Beckman Mall, and other venues as needed, and provides customer service to event attendees and the Caltech community.
This is an occasional position. Work hours and days will vary based on institute needs.
Essential Job Duties
Oversee Audience Service Representatives staff to support events in the auditoriums. Follow Front-of house staff management best practices by assigning usher event duties, maintaining staff shifts, and breaks and conducting pre-event briefings and post-event ASR staff reports. Coordinate Front of House logistics for events (receive program deliveries, placement of crowd control equipment, signage, and special display & exhibit materials, compliance with ADA regulations, custodial services, special seating for clients with special needs, concessions). Conduct front-of-house management in accordance with the Campus Event Productions Front of House Manual and emergency plan procedures for auditorium events. Emergency response should be coordinated under the direction of the Director, Event Productions, and in coordination with OSC emergency response manager. Coordinate event timing (start/stop times & intermissions) with the Stage Manager and Box Office Manager and manage patron flow entering and exiting the auditoriums. Oversee ticket collection, audience counts, and preparation of event reports, incident reports and front of house records. Coordinate with the Box Office staff to support communication to audience members/event attendees during an event. Maintain records of merchandise sales & maintain merchandise sales cash fund, if provided. Provide accurate and specific information to the general public and Caltech community about scheduled events. Address customer inquiries or complaints.We have other current jobs related to this field that you can find below
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