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Lead Support Technician
3 months ago
Come and join us We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.
It’s a big challenge, but big challenges are what we do best. We’re already transforming major bodies like the UK National Health Service, Blue Shield of California, and the Senegalese Ministry of Health—helping them turn data into lifesaving decisions and better patient care.
We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place.
Work with Oracle's world-class healthcare Cerner EMR technology to develop, implement, and support Oracle's global infrastructure.
We're looking for a Lead Support Technician to lead our Support Team in Weirton, WV to help us.
As a Lead Support Technician, you will manage day-to-day technical support for end-user hardware/software needs and project-based support onsite and remote locations. You will oversee routine technical support and maintenance for desktops, laptops, and network systems, including hardware, application software, operating systems, and connectivity.
#LI-MBITWRX
Your responsibilities will include:
Fixing hardware and software issues, document resolution, and support as needed. Configuration and installation of software applications. Updating end-user desktop and laptop software with support as needed. Oversee technical project planning and documentation.As a leader of this team, you will also be responsible for prioritizing and advancing issues when appropriate, using knowledge transfer forums to identify and resolve problems as well as contributing to all phases of desktop support. This includes coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues. Finally, as a lead of this fast-paced, leading-edge organization, you will perform telecom moves, adds, and changes (MAC work) for end users with limited support. You will lead the team in delivering quality technical support for local end-users, which includes solving technical problems and liaising between end-users and stakeholders.
If this sounds like you, we hope to meet you Create the future with us. Apply now.
Basic Qualifications
At least 6+ years total combined work experience and completed higher education. At least 3+ years as a support technician in a Senior level capacityPreferred Qualifications
Associate degree (Higher Education, Higher National Diploma) At least 3+ years of end user and hardware support in a hospital setting At least 6+ years of office support, call center, or phone support work experience. At least 6+ years of operating systems support work experience. At least 6+ years of end-user device support and troubleshooting work experience. CompTIA A+ and Network + Certification and/or Microsoft Certifications ITIL Foundations CertificationExpectations
Must reside in or around the Weirton, WV tri-state area. Willing to work additional or irregular hours as needed and allowed by local regulations. Work according to corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets and take appropriate action to prevent and report any security compromises within the scope of the position. Perform other responsibilities as assigned.Required Skillsets
Active Directory Asset Management Basic Networking Excellent Customer Service Proven project planning experience Microsoft 365 Administration Proficient Troubleshooting and Problem-solving skills. Imprivata SCCM Patch Management MDM Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $ to $ per hour; from $57,600 to $126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
