Customer Experience Associate I or II

4 weeks ago

Salem, United States Salem Five Bank Full time

This position is located in the Salem, MA offices and offers hybrid opportunity.

Who We Are:  Join an organization that prioritizes innovation, customer service and supporting the communities we serve. Love the people you work with while participating in and helping to shape our collaborative environment. When you join Salem Five, you become part of a growing, regional financial services company. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Why Salem Five: We’ve been around since 1855 – which means we will be around a lot longer – but we also know what it takes to be competitive in this day and age. We pride ourselves in being one of the first banks on the internet and continually try and push ourselves to offer the latest in online and mobile banking to serve our customers in whichever channel they prefer. Whether it be a virtual assistant via our website, obtaining cash at ATMs without a card present, or going through the mortgage process via our digital app, we want to offer the digital experiences that customers want. Continued company growth offers opportunities for individual growth

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

The Customer Experience Associate is a key role within the Contact Center focused on providing exceptional service to Salem Five Consumer and Business customers in line with the banks’ multi-channel service strategy. Primary responsibilities involve communicating with customers and prospects via phone, chat, email and secure messaging. Customer Experience Associate new hires receive extensive training from dedicated resources and supervisors to support their success and career growth. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization.

Verbal and written customer service skills across multiple communication channels Consumer/Business deposit and loan product offerings Digital Technology (includes online banking & mobile platforms) Fraud prevention and detection Systems proficiency and navigation Referrals to other Salem Five business lines, and the cross-sell of additional Salem Five products and services (no cold-calling) Strong advocacy for the Salem Five brand

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; however other duties may be assigned.

Provide an outstanding Customer Experience to Salem Five customers and prospects via phone (primary), chat, email and online banking. Ability to support the departments’ efforts to deliver an exceptional customer experience… no matter what it takes Be able to demonstrate a high level of proficiency with Salem Five’s products and digital technology offering Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange) Assumes additional responsibilities including projects, testing, training, etc. commensurate with experience and job grade level Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change Work as team within the Contact Center and across Salem Five Bank; Collaborate. Communicate. Support. Identifies and reports fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and knows what action to take to protect customers and the Bank. QUALIFICATIONS, EDUCATION and/or EXPERIENCE to be a Customer Experience Associate I or II. The ideal candidate will have the following skills and experience: Associate or bachelor’s degree and/or previous customer service experience preferred. Currently looking for people with prior banking/financial services experience. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and sit. Specific vision abilities required by this job include close vision.

Benefits/Incentives : Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

Salary Range : Competitive Base plus incentive

Ready to apply ? If this job sounds like a fit for you, then click on  Apply / Apply Now  in this posting. We look forward to talking with you.

Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.

  • Customer Experience Associate I or II

    4 weeks ago

    Salem, United States Salem Five Bank Full time

    Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.This position is located in the Salem, MA offices and offers hybrid opportunity.Who We Are: Join an organization that...

  • Customer Experience Associate I or II

    2 days ago

    Salem, United States CareerBuilder Full time

    Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. This position is located in the Salem, MA offices and offers hybrid opportunity. Who We Are: Join an organization that...

  • Product Implementation Mgr

    3 weeks ago

    Salem, United States Cambia Health Full time

    PRODUCT IMPLEMENTATION MANAGER (I or II) (HEALTHCARE)Telecommute thru Onsite Options - Must reside in ID, OR, UT or WAWHO WE NEEDThe Product Implementation Manager (I or II) ensures that new Medicare Advantage products and product enhancements are implemented and delivered to the market timely, in compliance with Centers of Medicare and Medicaid Services...

  • Electrical Engineer II

    3 weeks ago

    Salem, United States CSG Talent Full time

    CSG Talent are looking for Electrical Engineer II to join the leading and innovative mining company in Missouri. You will be joining a large company focusing on business improvement providing career growth and long term opportunity. This is an ideal opportunity for hands on maintenance focused engineer looking for stability and career growth and family...

  • Research Lab Technician I/II, Cancer Biology

    1 month ago

    Winston-Salem, North Carolina, United States Atrium Health Full time

    Overview JOB SUMMARYDr. Ming's lab in the Cancer Biology Department at the Wake Forest University School of Medicine is looking for a Research Lab Technician I or II (depending upon experience). Under direct supervision from a higher level technician or a principal investigator, the research lab tech I assists in the performance of a variety of standardized...

  • Research Lab Technician I/II, Cancer Biology

    1 month ago

    Winston Salem, United States Atrium Health Full time

    Overview JOB SUMMARY Dr. Ming's lab in the Cancer Biology Department at the Wake Forest University School of Medicine is looking for a Research Lab Technician I or II (depending upon experience). Under direct supervision from a higher level technician or a principal investigator, the research lab tech I assists in the performance of a variety of...

  • Patient Services Coordinat Ii-neurodevelopmental

    2 weeks ago

    Salem, United States Salem Hospital Full time

    **Patient Services Coordinat II-Neurodevelopmental Center-24 hours per week** - (3292428) In a clinical setting, performs a variety of patient service and administrative duties and office work. Typically requires experience. May coordinate tests, referrals and appointments. May assist with training and guidance of staff. Job Specific Responsibilities: -...

  • Electrical Engineer II

    4 weeks ago

    Salem, United States CSG Talent Full time

    CSG Talent are looking for Electrical Engineer II to join the leading and innovative mining company in Missouri. You will be joining a large company focusing on business improvement providing career growth and long term opportunity. This is an ideal opportunity for hands on maintenance focused engineer looking for stability and career growth and family...

  • Assistant Dispensary Manager-floating Manager

    3 days ago

    Salem, United States Alternative Therapies Group II, Inc Full time

    Alternative Therapies Group II, Inc **Job Title**: Assistant Manager **Department**: Dispensary Site **Reports to**: General Manager **Overview**: Responsible for assisting with all day-to-day processes which are carried out in the dispensary. The Assistant Manager is responsible for assisting with managing the dispensary in strict accordance with CCC...

  • Research Lab Technician I/II, Cancer Biology

    3 weeks ago

    Winston-Salem, United States Wake Forest University School of Medicine Full time

    Job DescriptionJOB SUMMARYDr. Ming's lab in the Cancer Biology Department at the Wake Forest University School of Medicine is looking for a Research Lab Technician I or II (depending upon experience). Under direct supervision from a higher level technician or a principal investigator, the research lab tech I assists in the performance of a variety of...

  • Research Lab Technician I/II, Cancer Biology

    1 week ago

    Winston-Salem, United States Wake Forest University School of Medicine Full time

    Job DescriptionJOB SUMMARYDr. Ming's lab in the Cancer Biology Department at the Wake Forest University School of Medicine is looking for a Research Lab Technician I or II (depending upon experience). Under direct supervision from a higher level technician or a principal investigator, the research lab tech I assists in the performance of a variety of...

  • Customer Experience Specialist

    3 weeks ago

    Salem, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    3 weeks ago

    Salem, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    3 weeks ago

    Salem, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    1 week ago

    Salem, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    1 week ago

    Salem, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Electrical Engineer II

    4 weeks ago

    Salem, United States CSG Talent Full time

    CSG Talent are looking for Electrical Engineer II to join the leading and innovative mining company in Missouri. You will be joining a large company focusing on business improvement providing career growth and long term opportunity. This is an ideal opportunity for hands on maintenance focused engineer looking for stability and career growth and family...

  • Electrical Engineer II

    4 weeks ago

    Salem, United States CSG Talent Full time

    CSG Talent are looking for Electrical Engineer II to join the leading and innovative mining company in Missouri. You will be joining a large company focusing on business improvement providing career growth and long term opportunity. This is an ideal opportunity for hands on maintenance focused engineer looking for stability and career growth and family...

  • Electrical Engineer II

    4 weeks ago

    Salem, United States CSG Talent Full time

    CSG Talent are looking for Electrical Engineer II to join the leading and innovative mining company in Missouri. You will be joining a large company focusing on business improvement providing career growth and long term opportunity. This is an ideal opportunity for hands on maintenance focused engineer looking for stability and career growth and family...

  • Claims Support Associate II

    3 weeks ago

    Salem, United States CareCentrix Full time

    Do you have the passion to make an impact on people’s lives? Then come join our team! CareCentrix is committed to making the home the center of patient care. As a Claims Support Associate II you will establish and maintain account identification within the Payroll/Billing system. You will provide training to staff on new payers as well as modifications to...