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Pharmacy Technician Supervisor

2 months ago

Baton Rouge, United States Baton Rouge General Medical Center Full time

JOB PURPOSE OR MISSION: Oversees the operational and technical functions of the pharmacy technician program within the pharmacy service line. Responsible for the development of pharmacy strategy which supports the progressive and innovative advancement of the pharmacy technician role. Monitors daily activities and manages work schedules to ensure quality, production and customer service standards are maintained. Performs annual evaluations, interviews, hiring, disciplinary action and terminations. Develops annual competencies for technician staff. Ensures regulatory compliance for all technician directed tasks. Assists pharmacists in preparing and distributing drugs, maintaining drug inventory and records under the supervision of a registered pharmacist for the age population served, as defined in the department’s scope of service.

PERFORMANCE CRITERIA

CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS:
• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.


CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS
• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient/organizational records.
• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS
• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
• Upholds the ethical standards of the organization.


CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

PERFORMANCE STANDARDS
• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
• Initiates or redesigns to continuously improve work processes.
• Contributes ideas and suggestions to improve approaches to work processes.
• Willingly participates in organization and/or department quality initiatives.


CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS
• Effectively manages time and resources
• Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
• Consistently looks for and uses resource saving processes


CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS
• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates departmental specific patient and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Procures and distributes patient medication per physician request, pharmacist request or prearranged work assignment according to established policies, procedures and protocols.

PERFORMANCE STANDARDS:
• Fills physician / prescriber orders, medication surgical kits, medication carts or medication requisitions and specialty items/bins accurately.
• Identifies and fills replacement medications on emergency crash carts, OR carts and floor stock accurately.
• Compounds sterile products accurately and in accordance with USP and USP .
• Compounds non-sterile products accurately and in accordance with USP .
• Delivers medications and supplies to patient care and ancillary areas timely and accurately.

2. Maintains adequate stock of medications and supplies according to established policies, procedures and protocols and within specified time frame.

PERFORMANCE STANDARDS:
• Assists in ordering, receiving, unpacking and storing pharmaceuticals and supplies in appropriate locations as requested by the pharmacy purchaser.
• Rotates, restocks, and replaces outdated and unusable drugs according to policy.
• Prepackages medications in unit of use containers for pediatric and neonatal population in accordance with policy.

3. Contributes to the effective operation of the department. Oversees technician staff are educated and perform functions accurately and timely.

PERFORMANCE STANDARDS:
• Picks up orders, requisitions and medications for return from patient care areas when on delivery rounds.
• Enters medication orders charges, and credits into pharmacy computer system accurately.
• Professionally answers the telephone, requests at the window, and makes STAT deliveries to patient care areas when requested.
• Maintains logs, records and other required documentation accurately; files in appropriate locations.

4. Participates in quality improvement activities of the department.

PERFORMANCE STANDARDS:
• Manages and ensures the completion by pharmacy technician staff of all assigned medication storage area inspections in a timely manner.
• Conducts quality monitors, collects data and completes documentation as assigned.
• Manages and ensures the completion by pharmacy technician staff of all assigned cycle counts in a timely manner.
• Collects and assesses quality data, communicates results to appropriate parties, and takes any actions needed to address and/or correct quality opportunities.

5. Demonstrates effectiveness in supervising assigned staff.

PERFORMANCE STANDARDS:
• Supervises technician staff and processes and recommends changes as needed on a daily basis.
• Provides leadership to maximize the effectiveness of the work performed daily.
• Investigates and identifies the cause of a problem before taking corrective action.
• Serves as a resource by sharing knowledge on technical issues.

6. Performs all other duties as assigned.

PERFORMANCE STANDARDS:
• Maintains competency required for current job title / position.


EXPERIENCE REQUIREMENTS
3-5 year pharmacy tech experience in a hospital environment required or as determined by Director of Pharmacy

EDUCATIONAL REQUIREMENTS
High school diploma or equivalent required.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Pharmacy Technician Certificate from the Louisiana Board of Pharmacy; National PTCB certification required. Advanced PTCB certifications required per technician career ladder within 6 months of hire or transfer.

HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records w/ limit to job functions both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality/data, patient financial information and 3rd party billing, information related to patient location, religious beliefs, research information, and/or public health records, employee prescriptions, investigatory information.

SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, transporting medications, and receives meds and/or orders.