Supervisor Public Areas- Full Time

3 months ago

Atlantic City, United States Caesars Atlantic City Full time
ESSENTIAL FUNCTIONS:

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. 

Responsible for the following duties at Caesars City: Conducting frequent inspections of all Casino areas in order to maintain a high standard of cleanliness. Determine times for heavy cleaning in Public and Casino Areas, and assign special projects and follow up on completion of same. Assists and is fully responsible for all public areas in the absence of the Shift Manager. Directs maintenance program to ensure clean and attractive public area casino/hotel environment. Must be cognizant of the rules and regulations contained in the Local 54 contract in order that disciplinary matters may be handled correctly. Establishes standards and procedures for ensuring cleaning needs and adequate services. Responsible for the training, supervision and development of the entire staff for all shift related duties and responsibilities. Responsible for compliance with all regulatory requirements within area of responsibility. Must have Security escort when accessing restricted areas. Assists with the inventory of all Public Housekeeping stock. Completes special assignments for upper management as requested. EDUCATION/SKILLS/EXPERIENCE: High School Diploma or equivalent preferred. Minimum two years supervisory experience in Public Areas, Housekeeping, Maintenance or related services preferred. DISCLAIMER: “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (., emergencies, changes in personnel, workload, rush jobs, or technical developments).”

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