IT Help Desk Technician

4 weeks ago


Wood Dale, United States Alpha Consulting Corp Full time
Job Title: IT Help Desk Technician
POSITION SUMMARY:
Technicians provide fast and useful technical assistance to resolve our associate s technical issues. They must have strong communication and technical skills to be able to understand, relate and resolve technical issues. They must be customer focused and patient in difficult situations. They resolve technical issues that are escalated for our associates that require elevated technical skillsets to resolve. KEY DUTIES & RESPONSIBILITIES: Essential Functions Serve as first point of contact for our associate seeking resolution to technical issues Perform troubleshooting to identify and then correct user requests within SLA Setup, configure, maintain and upgrade laptop/desktop/tablet computers and peripherals Record user requests, troubleshooting and corrective actions within the our Information Technology Service Management ( ITSM ) tool Support corporate owned mobile devices and cellphones Support approved software and applications Provide on-site and remote support to our associates Completion of IT projects identified by management Follow and adhere to our standard work, policies and procedures Respond to outages and assist team with problem triage and remediation of network, server and systems issues Active Directory ( AD ) administration Support wired and wireless implementations / connectivity within the facility Support continuous improvement projects/workshops Provide regular on-call rotation Provide our associates with technical training Other duties as assigned BACKGROUND & SKILL REQUIREMENTS: Technical knowledge of Client operating systems (Windows 10/8/7/XP) required Windows 10 workstation installation and administration required Server-based system software knowledge preferred Knowledge of basic TCP/IP and networking required Mac OS experience preferred ITIL experience preferred SCCM experience required Knowledge of CITRIX preferred Knowledge of Anti-Virus software required Experience with Client 0365 applications required Active Directory ( AD ) experience required Strong verbal and written communication skills required
  • Professional demeanor in all situations required
Demonstrated ability to work independently required
EDUCATION & PROFESSIONAL EXPERIENCE : High-School degree or equivelant required 3 years technical support experience preferred CompTIA A+ certification or equivalent

  • Wood Dale, United States D&W Full time

    POSITION SUMMARY **This role can be based in Wood Dale, IL or Fort Wayne, IN areas**The Sr. Systems Engineer will be part of a talented team of systems engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security. Qualified systems engineers will...


  • Wood Dale, United States Quest Diagnostics Incorporated Full time

    We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope. The Connectivity Accounts Manager is the...


  • Dale, United States Res-Care, Inc. Full time

    Our Company SpringHealth Behavioral Health and Integrated Care Overview Our therapy team executes customized treatment plans that deliver real results and exceed patients' expectations. If you're motivated to give our clients a more positive quality of life we encourage you to apply today! Responsibilities * Implement Applied Behavior Analysis driven...


  • Wood River, United States KH Properties Full time

    Job DescriptionJob DescriptionKH Properties offers not just a job, but a fulfilling journey with career advancement, mentorship, and training. We understand the frustrations of past job experiences and strive to be different—continually improving to create a positive work environment. We prioritize quality and take pride in exceeding residents'...

  • ABA Therapist

    1 week ago


    Wood-Ridge, United States Links ABA Therapy Full time

    We get it! You want a good job, but you also want support, guidance, and a great future.All fulltime employees will be eligible to amazing Benefits that include:Health InsuranceDental InsuranceVision InsuranceLife InsurancePaid Time OffLinks ABA Therapy provides more than just a position for ABA Therapists, it’s an opportunity to advance your career in...


  • Glenn Dale, United States ARL Incorporated Full time

    Job Description Job Description Job Summary The Senior Acquisition Specialist works with Contracting Officer Representatives (CORs) and/or Senior Executives, providing contract management related services. Essential Functions • Asset and records management, administrative support, communications and outreach support, acquisition training support, and...


  • Locust Dale, United States Loving Air Inc Full time

    Job DescriptionJob DescriptionJob Description: Loving Air is in the need of an experienced a Customer Service / Office Administrator.The position of a Customer Service / Office Administrator is to respond and assist in the resolution of customer concerns with exceptional customer service reflective of Loving Air’s values by ensuring that the first...


  • Wood-Ridge, United States King Tech Repair Full time $90,000

    Windows Server System Administrator(Position is In Office NOT Remote).We are seeking a Windows Server System Administrator candidate to be part of a growing Managed Service Provider firm. The System Engineer candidate for this position must have 3-5+ years of experience deploying and supporting small-to-medium business environments, including servers,...

  • Senior IT Engineer

    1 week ago


    Glenn Dale, United States AST SpaceMobile Full time

    AST SpaceMobile and our global partners are building the first and only space-based cellular broadband network to be accessible by standard smartphones. Called SpaceMobile, this ultra-powerful network is being designed to provide connectivity at 4G/5G speeds everywhere on the planet – on land, at sea and in flight. Summary: We are seeking a self-motivated,...

  • Senior Estimator

    15 hours ago


    Glenn Dale, United States Total Civil Construction & Engineering, LLC Full time

    The Senior Estimator reads specifications, blue prints and apply local, state and federal requirements to generate project estimates using estimating software (HCSS or similar). S/he creates total cost estimates based on labor, materials, equipment, indirect expenses, overhead and profit (including self-performed and subcontractor work). S/he provides...


  • Glenn Dale, United States Ardmore Enterprises Full time

    Ardmore Enterprises Lanham, MD 20706, USA Description Exciting Opportunity at Ardmore: Join Us as IT Director! Are you passionate about leveraging technology to empower individuals and make a meaningful impact in their lives? Ardmore, a leading non-profit organization dedicated to supporting individuals with intellectual and developmental disabilities, is...