Experienced Service Writer

Found in: Talent US C2 - 2 weeks ago

Dallas, United States Audi Dallas Full time

We are company that cares about our employees and we work to ensure your continued growth and success.
We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team.  If you feel you would be a great fit with our amazing team, please carefully review what we have to offer, and what we expect from our employees below:

WHY AUDI DALLAS:

  • Family Owned and Operated – We Treat You As A Member Of The Family, Not A Number
  • Outstanding Culture, Facilities and Work Environment
  • Your Work/Life Balance Is Very Important To Us
  • Hands On Management Staff
  • We Believe In Promoting From Within
  • Opportunity For Your Career Growth

 

BENEFITS:

  • Excellent Medical, Dental & Vision Plans With Company Contribution Towards Premiums
  • 401k Company Match (Fully Vested After 5 Years Of Employment)
  • Referral / Bonus Program
  • Paid Vacation
  • Paid Training
  • Ongoing Training and Development
  • Competitive Compensation
  • Annual Bonuses Paid At End Of Year
  • Company Provided Life Insurance
  • Company Provided Long Term Disability
  • Discounts On Vehicle Purchases, Parts and Service
  • Length Of Company Service Recognition Includes Rings, Diamonds & Even A Rolex Watch For 25 Years Of Service
  • Very flexible hours

 

RESPONSIBILITIES:

  • Approach, Greet, and Offer Assistance or Direction To Any Customer Who Enters The Dealership Showroom or Sales Lot
  • Maintain and/or Exceed Service Sales Goals As Required By Dealer
  • Greet Customers Prompt and Friendly Manner
  • Obtain and Review Customer and Vehicle Information and Maintain Client Database
  • Ensure Customer Satisfaction By Exceeding The Customer’s Expectations and Providing A Great Customer Experience To All Customers
  • Initiate and Present Multi-Point Inspection for Every Customer In Service
  • Clearly Report All Vehicle Symptoms To Technical Team As Described By The Customer
  • Follow Up With Customer In A Timely Manner and With Customer’s Selected Communication Preference
  • Monitor The Progress Of Each Vehicle Throughout The Day, and Update All Customers A Minimum Of Twice Daily
  • Explain All Completed Work and Charges To Customers Before or During Checkout
  • Maintain and Exceed Audi Academy testing and requirements for annual certifications
  • Other Duties or Tasks As Requested or Required

 

REQUIREMENTS:

  • Prior Automotive Experience
  • Minimum High School Diploma or GED Equivalent Required
  • Valid Driver’s License Required
  • Proficiency With Standard Microsoft Software and Ability To Learn Other Computer-Based Tools for Client-Facing and A Majority Of Roles
  • Excellent Communication and Customer Service Skills
  • Professional Appearance and Work Ethic
  • Self-Motivated
  • Personal and Professional Integrity
  • Ability To Work In A Fast Paced Environment
  • Solid Work Ethic Around Attendance and Punctuality
  • Complete A Pre-Employment Drug Screen and Background Check

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