Drayage Dispatcher

The Port Drayage Dispatcher will be in charge of planning the utilization of the drivers/owner operators for container movements to and from Port of Houston to customer facilities.

Essential Duties & Responsibilities:

Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers. Maintains positive and encouraging working relations with all dispatchers and drivers Provides constant communications of service issues to the facility departments Provides daily and weekly performance/KPI data reports Manages and maintains operations inputs to allow for driver settlement via the dispatchers and settlement teams Utilize Trinium system to address issues and document interaction Maintaining ample sub-haulers to handle spikes in volume Follow specific escalation process in the event of major service failure / issue. Respond promptly to driver or carrier needs. Accurate and timely entry into operation system of loads status Assists with implementing Safety, Security, and Operational programs roll out Ensures accurate and timely completion of daily and weekly tasks

Requirements:

Must have at least 1 year of Port Drayage Experience working with ocean container drayage customers at the Ports of Houston (Barbours Cut, Bayport, etc) High school diploma, general education degree required. Minimum 1 yrs experience with drayage / intermodal business Knowledge of customer service principles and practices. Communication skills – verbal and written. Listening skills. Customer-focused team player. Time management skills. Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.). Well organized with high attention to detail and accuracy.

Preferred Skills

Bilingual English/Spanish is  required Excellent verbal and written communication skills Ability to work under pressure and in a fast-paced environment Ability to multi-task and yet be detail-oriented Responsible individual with a professional attitude timely, reliable and Excellent follow up skills Experience with Trinium Transportation Management System is desired and proficient in Microsoft Word and Excel

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