Information Technology Consultant 2

2 weeks ago

Eugene, United States University Of Oregon Full time
Department Summary

Information Services (IS) is the central information technology unit at the University of Oregon and provides wide-ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation, and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, winemaking, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary

The information Technology Consultant 2 utilizes a service ticketing system to provide desktop and room support on information technology-based systems for the campus community. This includes using a broad knowledge of technology and areas beyond basic technology to interpret new service requests and evaluate them for action, escalation, or assignment to another IT group. This position will handle technology support requests from university faculty, administrative staff, and students. This position is highly customer service focused and involves the provisioning and troubleshooting of computers and peripherals, network interfaces, operating systems, productivity and enterprise applications, cyber security and general orientations. This position is expected to serve as a technical resource when communicating with customers to recognize, track, report, and resolve problems. This may also include assessing the performance of current systems, evaluating new products for campus, resolving non-routine problems, and translating technical information to non-technical users. This position also participates on department and campus wide IT projects that require the position to analyze technical requirements and business needs of supported units in order to develop appropriate solutions. This position will often work independently to manage their daily work, develop and test alternative solutions that best meet the interests of stakeholders, and collaborate on solutions to organizational challenges.

Interactions and contacts occur daily with the campus community in the course of performing work and responding to emergencies. This position works as a member of a team while frequently performing tasks independently. This position can make decisions about the best method and materials necessary to perform a particular task within policy guidelines. Responsibilities may also include setting priorities, assessing customer needs and responding to those needs.

Work is reviewed regularly by the supervisor as needed to ensure it is performed efficiently, safely, and meets both expectations and applicable requirements. A performance appraisal is conducted annually.

Essential Personnel:
This unit may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

We welcome applications from candidates with diverse professional backgrounds, and we acknowledge that the professional competencies for this role can be developed through a variety of ways.

Minimum Requirements

• This classification requires a foundation of knowledge in supporting computing hardware, operating systems, productivity software, and general computer maintenance that would be obtained through an associate degree, preferably in computer science or a related technical field, or equivalent technical training and/or experience.

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