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Field Service Technician

3 months ago

Farmers Branch, United States RPC Company Full time
Field Service Technician - Direct Hire

Basic requirements:
Electrical schematics, 2 years electrical experience with 3-phase systems and the ability to travel up to 50%, both domestically and internationally

Pay rate: $28-32/hr

Position Summary:
Service frequency (50,60,400Hz) and power conversion (3-phase/single phase) equipment for defense and aerospace or marine. Troubleshoot, perform, suggest and expedite service requests and duties as assigned, to achieve superior customer satisfaction.

Major Duties and Responsibilities:
  • Receive and/or return customer calls/emails regarding technical questions
  • Travel to, and from customer base, as well as correlate travel arrangements with the management, and support staff.
  • Prepare for delivery of parts needed and correspond with department manager when in the field.
  • Service (troubleshoot, start-up and repair) units in the field or factory.
  • Train customer on safety, and operation of units.
  • Maintain complete records of service calls, both customers and internal.
  • Maintain relationships with customers and other departments as required.
  • Must be able to work overtime.
  • Must be able to travel internationally.

Required Experience/Education:
  • Two years electrical experience in 3-phase power systems.
  • Able to read schematics for troubleshooting.
  • Must be flexible, and able to travel without prior notice.
  • Must be fluent in English, and have good communication, written, and computer skills.
  • Must have a valid driver’s license, and U.S. Passport.
  • Must be highly safety conscientious.
  • Associate degree in electronics or equivalent technical experience gained through successful completion of an accredited trade school or military electronic based school.