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Project Manager

4 months ago

West Chester, United States Synchrony Group Full time
Job Description

The Project Manager (PM) plans, executes, and finalizes projects according to strict deadlines and within budget. The PM leads the effort to define and communicate project timelines, resources, and budget and oversees quality control throughout the project’s lifecycle. The PM acquires resources and coordinates efforts of team members and third-party contractors or consultants in order to deliver projects according to plan and has comprehensive knowledge of the status and timelines for all tactics associated with a project or campaign. The PM should communicate project knowledge and updates to team members and take a proactive approach to identifying potential risks and implement problem-solving tactics to maintain predetermined timelines and budgets.

Job Duties

Project Planning and Management

  • Maintain an understanding of client business, objectives, and tactics
  • Coordinate proposal/new business presentation trafficking and deliverables
  • Cultivate understanding of company project process and procedures
  • Review and contribute to project briefs and initiate project kick-offs
  • Set and reinforce project expectations of team members and vendors
  • Develop detailed project plans and timelines adhering to company process, including breakdowns of individual team tasks
  • Evaluate available resources and assign billable work to internal team members or obtain external supplemental resources as needed
  • Assume responsibility for tracking and maintaining timelines and delivery of all projects throughout all project stages with internal team and external resources
  • Develop internal project status reports and conduct weekly team project review meeting
  • Route documents and next-step directions to team in a timely manner to maintain efficient completion of deliverables
  • Monitor team progress to identify potential delays and proactively call team meetings to resolve queries and provide additional direction
  • Regularly maintain ongoing project-related communication with core team, client, and external resources

Financial Management and Tracking

  • Enter and maintain project budgets and billing schedules in company financial system
  • Evaluate project progress against contracted billing schedules and initiate AR invoice requests
  • Maintain cost-to-complete estimate report for active projects
  • Complete internal invoice forecasting on monthly basis
  • Create monthly client accrual reports
  • Track budgets of active and completed jobs against total yearly client budgets
  • Monitor project status and notify Account Services of budget risks or out-of-scope financial impacts
  • Review project labor and expense reports to identify incorrectly recorded project hours or expenses, potential performance efficiency issues, and possible out-of-scope project hours and address with Account Services team
  • Perform budget reconciliations at the completion of all projects
  • Assist Senior PM and Account Services team in troubleshooting client financial questions and discrepancies

Account Management Support

  • Support the Account Services team in delivering any and all project-related updates to the client, including but not limited to financial, timeline, and client status review/updates
  • Assist Account Services in determining and refining project specifications, and developing proposal cost and timeline estimates based on these specifications
  • Assume a client-facing role as appropriate to discuss project timelines, budgets, or updates
  • Serve as the primary client contact when the Account Services team member is traveling, out of the office, or unable to respond to the client
  • In coordination with the Account Services team, ensure that all client requests receive timely responses and are initiated with the team, completed, and delivered to the client in a timely manner

Quality and Risk Control

  • Ensure that all quality control measures (eg, editorial review, graphics review) are completed
  • Initiate and maintain electronic files for all projects
  • Ensure all project specifications sold are being met and delivered to meet or exceed client expectations

Key Competencies

  • Professional behavior and confidence
  • Ability to manage outcomes to win-win resolution
  • Ability to present ideas and supporting rationale to internal and external teams in an effective manner
  • Expert communicator both verbally and in writing
  • High level of integrity, confidentiality, and accountability
  • Well-developed professional communication skills, including written and interpersonal
  • Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and management skills
  • Proactive, solution-oriented approach to project management
  • Highly developed organizational skills and attention to detail and timelines
  • Ability to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goals
  • Capability to adhere to structure while maintaining ability to be flexible, creatively problem-solve, and be decisive
  • Ability to identify key issues; creatively and strategically overcome challenges or obstacles
  • Sound analytical thinking, planning, prioritization, and execution skills
  • Proficiency in Microsoft (MS) Word, Excel, PowerPoint applications
  • Ability to master various content management systems
  • Desire to meet professional goals and acquire new skills

Qualifications

Requirements

  • Bachelor's degree
  • 2 years’ related experience (experienced in digital process and timeline creation as it relates to websites, emails, digital banners, etc.)

Preferred Skills/Experience

  • Agency experience (digital a plus)
  • Knowledge of medical/pharmaceutical industry marketing requirements and restrictions
  • Experience with electronic project management software

Working Conditions

  • Ability to commit to extra and/or nontraditional hours as client needs require


Additional Information

Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

All your information will be kept confidential according to EEO guidelines.

EOE. Synchrony is not able to provide visa sponsorship for this role.